April McHugh

Work History

Dollar General

Lenox, Georgia

08.2022 - Current

Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Processed cash, credit, debit, and check payments.
Opened inventory boxes and restocked shelves.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Monitored and restricted access to keys to maintain store security.
Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
Kept store clean and organized to provide shoppers with pleasant experience.
Developed strong rapport with customers and created positive impression of business.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Marked-down clearance items and relocated merchandise to proper store areas.
Trained and mentored new employees

Cheddar’s Scratch Kitchen

Valdosta

07.2020 - 08.2022

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Kept register accurate through correct billing, payment processing and cash management practices
Worked with POS system to place orders, manage bills and handle complimentary items
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bussed and reset tables to keep dining room and work areas clean.
Answered customers' questions, recommended items, and recorded order information.

Denny’s, Valdosta

07.2017 - 01.2020

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Kept register accurate through correct billing, payment processing and cash management practices
Increased sales significantly by upselling higher-end products to customers
Worked with POS system to place orders, manage bills and handle complimentary items
Cultivated warm relationships with regular customers.

IHOP

Kennesaw, Ga

07.2016 - 07.2017

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Kept register accurate through correct billing, payment processing and cash management practices
Worked with POS system to place orders, manage bills and handle complimentary items
Cultivated warm relationships with regular customers
Asked customers for feedback, solved problems and filled drinks throughout meal.

IHOP

Adel, Ga

02.2010 - 07.2016

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
Managed scheduling for 20 servers, maintaining adequate staffing levels while accounting for personal employee needs
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Oversaw daily operations of service team, delegated tasks and trained new staff
Kept register accurate through correct billing, payment processing and cash management practices.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.