April McKenzie
McComb,MS
Summary
Results-driven dispatcher known for enhancing operational efficiency through effective communication and engaged listening. Experienced in training new dispatchers and implementing record-keeping systems, committed to driving improvements in emergency response.
Overview
14
14
years of professional experience
Work History
TAC Officer/Corrections Officer
Pike County Sheriff's Department
02.2006 - 08.2012
- Terminal Agency Coordinator for NCIC training
- Trained all new employees on NCIC for incoming hits on wanted persons.
- Entered all warrants from the County Courts and Justice Court
- Entered all felony warrants of NCIC
- Validated all NCIC entries each month for MJIC
- Responsible for booking inmates into the computer system
- Arranged inmate transport to appointments or to other facilities.
- Released imates in the system when released
- Responsible for feeding inmates and doing cell block checks each day
Dispatcher/TAC Officer
Mccomb Police Department
03.1998 - 12.2004
- Coordinated emergency response efforts, ensuring timely dispatch of units to incidents.
- Managed communication between officers and command staff, enhancing operational efficiency.
- Utilized Log book for tracking and prioritizing calls to optimize resource allocation.
- Trained new dispatchers on protocols and best practices to ensure team competency.
- Implemented the new system for NCIC record keeping.
- Dispatched Fire, Police and 911 Emergency
Education
No Degree - EMT-B
Southwest Community College
Summit, MS07-2012
Skills
- Informed decision-making
Efficient data input
- Engaged listening
Timeline
TAC Officer/Corrections Officer
Pike County Sheriff's Department
02.2006 - 08.2012
Dispatcher/TAC Officer
Mccomb Police Department
03.1998 - 12.2004
No Degree - EMT-B
Southwest Community College