April McKinley
Middle Flint Health & Wellness
Americus,GA
Summary
Dedicated Professional with management experience in customer service, home health care, and retail environments. Enhanced operational efficiency through strong administrative and problem-solving skills while maintaining confidentiality and effective communication. Committed to continuous improvement and leveraging emerging technologies to drive productivity and contribute to team success.
1
Language
1
Certification
19
years of professional experience
Work History
Driver/Personal Assistant
1 Year 6 Months- Coordinated transportation services and assisted with client support on designated days. Manage transportation billing for my assigned route and ensure timely submission. Additionally, perform various computer-related tasks, including gathering materials for group activities, supporting CPS initiatives, and coordinating outings for the month.
- Developed efficient routing strategies to minimize travel time and enhance service delivery.
- Responsible for coordinating transportation services and assisting with client support on designated days. Manage transportation billing for my assigned route and ensure timely submission. Additionally, perform various computer-related tasks, including gathering materials for group activities, supporting CPS initiatives, and coordinating outings for the month.
- Developed routing strategies to minimize travel time and enhance service delivery.
- Monitored adherence to local regulations and organizational policies regarding patient transportation services.
- Ensured compliance with traffic laws and safety regulations to promote safe transportation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Conducted regular maintenance checks and repairs to enhance vehicle longevity.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained organized filing system for personal and professional documentation.
Assistant Manager
1 Year 8 Months- Led daily operations, managed staff performance, and delivered training to enhance customer service. Managed inventory levels and coordinated supply orders while monitoring food costs and storage procedures. Assisted with budgeting, tracked sales and expenses, and ensured accurate cash register reconciliation. Monitored compliance with all company policies, health standards, and safety regulations.
- Led daily operations to ensure exceptional customer service and operational efficiency.
- Developed training programs for new employees to enhance team performance and service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth.
- Oversaw compliance with health and safety regulations, maintaining a safe dining environment for patrons and staff.
- Evaluated employee performance, providing constructive feedback to encourage professional development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
CSR - Customer Service Representative
5 Months- Cashier, inventory stocking, Executed cleaning tasks to ensure a welcoming environment., and customer assistance. Delivered in-person support to customers and operated the cash register.
- Left for opportunity that aligned better with professional development goals.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Processed transactions efficiently, ensuring accuracy and adherence to company policies.
- Maintained clean and organized work environment to promote safety and efficiency.
Driver
5 Months- Transported clients to center and home upon visit completion, ensuring timely and safe transportation. Facilitated transportation for clients to scheduled appointments, including medical visits and related activities, enhancing access to necessary services.
- Delivered timely transportation services while adhering to safety regulations and company policies.
- Maintained accurate logs of mileage, fuel usage, and maintenance activities for fleet management.
- Conducted regular vehicle inspections to identify maintenance needs, ensuring reliability and safety.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Drove safely in various weather and road conditions to avoid accidents.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
CSR - Customer Service Representative
3 Months- Recorded and input times, communicated with case managers regarding clients, routed drivers, and performed computer-related tasks to support program operations. Performed client reassessments, coordinated meal modifications and deliveries, and kept accurate client records. Handled faxing, printing, copying, phone communication, and managed Outlook correspondence to ensure efficient information flow. Managed client files, answered general inquiries, responded to client calls, and facilitated communication among case managers, clients, drivers, and in-house staff for the Meals on Wheels program.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Manager
1 Year- Initially employed as a cashier, I was promoted to Store Manager after one month. In this role, I worked flexible hours ranging from 60 to 170 hours biweekly. Responsibilities included supervising staff, addressing employee issues, performing administrative tasks such as paperwork and banking runs, and managing inventory orders. Handled customer relations, implemented sales strategies for new products, managed cash drawer reconciliations, processed daily deposits, and created staff schedules to ensure smooth store operations. Oversaw opening and closing procedures while maintaining a clean and organized store environment. Proficient in filing, computer operations, and register management.
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Developed training programs to enhance staff performance and service quality.
- Implemented process improvements that reduced operational costs and increased productivity.
- Managed inventory systems, optimizing stock levels to meet customer demand efficiently.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
13 Years 7 Months- Delivered house and office cleaning services to over 22 clients, accommodating bi-weekly, weekly, and monthly preferences. Executed deep cleaning services, ensuring thorough cleaning of all areas, including homes, offices, and other spaces. Performed dusting, sweeping, mopping, and scrubbing of bathrooms and kitchens, maintaining cleanliness in all assigned areas.
- Established a customer feedback loop, enhancing service offerings based on client insights and preferences.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Home Health Aide
2 Years 2 Months- Delivered comprehensive client care, encompassing meal preparation, household cleaning, bathing assistance, and mobility support.
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Monitored client health status, reporting changes to healthcare professionals for timely intervention.
- Maintained accurate records of client progress, contributing to improved care strategies and compliance with regulations.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored changes in clients' conditions to report concerns to supervisor.
Front Desk Receptionist
2 Years 2 Months- Front Desk Receptionist
- Answered incoming phone calls and assisted guests with inquiries
- Managed room reservations and bookings, ensuring accurate and efficient processing for guest satisfaction
- Provided information to guests regarding room amenities and services
- Coordinated laundry services, ensuring timely availability of clean linens for guest rooms
- Provided information to guests about room amenities and services, enhancing their overall experience
- Managed motel operations in the owner's absence when traveling out of town
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Processed payments and handled cash transactions with high attention to detail for financial accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained organized and clean front office area to create professional and welcoming a professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High school diploma
Upper secondary education
Skills
Food handling
AI
Inside sales
Inventory management
Food service
Benefits management
Patient care
Serving
Clean workspace maintenance
Inventory management
Operations management
Writing skills
Case Management
Client support
Dishwashing
Task prioritization
Teamwork
Interpersonal skills
Kitchen organization
Revenue growth
Mopping
Serving skills
Desktop applications
Healthcare experience
Microsoft Excel
Emotional support for ADL
Grocery shopping assistance
Overseeing training
Cooking
Staffing management
Microsoft Teams
Kitchen experience
Restaurant experience
Catering
Laundry
Inquiry resolution
Customer feedback
POS systems
Inventory management
Empathy
Kitchen cost control
Elderly care
Banquet Experience
Residential Vehicle maintenance
Errand assistance
Data entry
Complaint handling
Assisted living
Climbing
Food hygiene
Front desk
Patient interaction
Receiving shipments
Patient personal care assistance
Sales forecasts
Microsoft Office
Merchandising
Shift Management
Budget control
Kitchen equipment maintenance
Emergency response
Cleaning
Customer service management
Attention to detail
Transportation logistics
Personal Assistant Experience
Medication charting
Host/Hostess
Operating systems
Assistant Manager Experience
Medical documentation
Quick service & fast food restaurant
Route driving
Client assistance
Windows
Schedule management
Senior Care
Housekeeping operations
Cost management
Crew management
Managerial strategic planning
Time management
Staff development
Customer service
Caregiving experience
Mobile devices
Outdoor work
Hiring
Customer engagement
Driving
Supervising Experience
Client relationship management
Workspace organization
Heavy lifting
Customer support
Toddler Care
Safe work practices
Phone etiquette
Meal Preparation
Home Care
Staff scheduling
Nursing
Load & unload
Planogram implementation
Public health
Manual handling
Ability to follow instructions
Casual dining experience
Bathing assistance
Organizational management
Typing
Conflict resolution
Customer interaction
Handling customer inquiries
Skin care
Restaurant management
Managing hospitality teams
Team motivation
Staff recruitment
Administrative process optimization
Computer networking
House cleaning assistance
Team management
Grammar Experience
Profit & loss
Budget management
Store opening procedures
Computer literacy
Cashiering
Phone communication
Client wellness
Complaint handling
Computer operation
Kitchen staff training
Management
Cost control
Report writing
Microsoft Outlook
Performance evaluation
Office experience
Greeting customers
Compassionate care
Experience with children
Technical sales
Team development
Store opening/closing procedures
Shipping & receiving
Mechanical knowledge
Toileting assistance
Leadership
Mobility assistance
PCA
Team management
In-person customer service
Hospitality
Interviewing
Quality assurance
Planogram implementation
Food safety
Adolescents
Multi-line phone systems
Phone call management
Grocery store
Administrative experience
Performance evaluation
Detailing
POS
Dusting
Research
Personal care home
Team leadership
Hair care assistance
In-home healthcare experience
Cash handling
Crisis management
Word processing
Vacuuming
Independent living facility experience
Drive-thru operation
Staff supervision
Sales negotiation
Meal coordination
Medication management
Teaching
Food safety management
Retail Sales
Phone communication
First aid and CPR
Sanitation procedures
Valid Driver's license
Clean driving record
City and non-city driving
GPS and route planning
Safety protocols
Defensive driving
Vehicle inspection
Route planning
Vehicle inspection
Route management
Transportation
Traffic law observation
Vehicle maintenance
Equipment operation
Inclement weather driving
Passenger transportation
Relationship building
Safety compliance
Vehicle troubleshooting
DOT compliance
Passenger assistance
Route logs
Appointment scheduling
Conflict resolution
Accomplishments
- Supervised team of 15 staff members.
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
- Customer Service - Managed high turn-over rate while maintaining quality service.
- Financial - Managed vendor accounts to ensure best possible product pricing.
Certification
- Driver's License
- First Aid Certification
- ServSafe October 2023 to October 2028 Servsafe certified
- First Aid CPR AED October 2022 to October 2024 Just renewed this year
- CPR Certification
- AED Certification
- Non-CDL Class C
Languages
English - Expert
Timeline
Driver/Personal Assistant
Middle Flint Health & Wellness
01.2025 - 07.2026
Assistant Manager
Jack's Family Restaurants
05.2023 - 01.2025
CSR - Customer Service Representative
Circle K
03.2023 - 08.2023
Driver
PWC transportation
10.2022 - 03.2023
CSR - Customer Service Representative
Middle Flint Council on Aging
06.2022 - 09.2022
Manager
Wayne's World
06.2021 - 06.2022
Home Health Aide
Graceful Hands Home Care
03.2019 - 05.2021
Front Desk Receptionist
Motel 6 / Studio 6
01.2019 - 03.2021
Manager
Lilbits cleaning service
11.2007 - 06.2021
Cornerstone Christian Correspondence
High school diploma
Upper secondary education
Additional Information
Authorized to work in the US for any employer