April Meeks

As a CR writer I was inspecting vehicles to document their cosmetic and mechanical condition, creating detailed reports that are used by buyers to make informed purchasing decisions. I identified damage, missing parts, and mechanical issues using a tablet to enter this information and take photos, which helps determine a vehicle's value and potential repair costs before the auction. I conducted detailed inspections and assessments of condition reports for various assets.

• Collaborated with cross-functional teams to gather accurate data for report generation.
• Utilized specialized software to document findings and create comprehensive reports.
• Ensured compliance with industry standards in all condition reporting activities.
• Implemented a systematized approach to organize information gathered from inspections systematically, resulting in more efficient report production.
• Performed regular quality checks on completed reports, refining content as necessary to maintain professional standards.
• Elevated the readability of condition reports by incorporating clear language, logical organization, and relevant details.
• Improved customer satisfaction with clear, concise, and informative condition reports.
• Served as a liaison between inspectors, clients, and management for seamless coordination of condition reporting processes.
• Contributed to business growth by consistently producing high-quality work that met or exceeded client expectations.
• Collaborated with inspection teams to ensure thorough vehicle evaluations and accurate documentation.
• Enhanced report accuracy by meticulously reviewing and analyzing vehicle conditions.
• Increased report credibility by adhering to strict company guidelines and industry standards.
• Conducted research on specific vehicles or components to enhance understanding and accuracy of condition reports.
• Facilitated timely delivery of condition reports, ensuring clients received crucial information promptly.
• Participated in ongoing professional development opportunities to stay current with industry trends and advancements in automotive technology.
• Maximized productivity by effectively managing multiple projects simultaneously while maintaining attention to detail.
• Provided valuable feedback regarding inspector findings during vehicle examinations, fostering productive collaboration among team members.
• FT- 40 to 45 hours weekly

In this very physically demanding role involving standing, walking, bending, reaching, and lifting for long periods, I had to be comfortable using technology, including handheld scanners, computers, and other proprietary devices where accuracy was critical to ensure orders were fulfilled correctly and inventory was managed properly.

• Loaded and unloaded shipments, maintaining quality standards during handling processes.
• Utilized warehouse management systems to track inventory movements in real-time.
• Implemented best practices for safe material handling, reducing workplace incidents.
• Maintained cleanliness and organization of work area to promote operational efficiency.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Consistently lifted materials weighing as much as 55 pounds.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
• Assisted in reducing product damage by properly handling and storing materials.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
• Operated various types of equipment such as pallet jacks, or hand trucks safely while moving products throughout the facility.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Assembled pallets and crates for secure transportation of materials.
• Helped train new employees in safe practices and warehouse procedures.
• FT- 36 to 60 hours weekly

In this position I was responsible for overseeing and coordinating reconditioning vehicles including wholesale and retail through our Inspection Center. I would monitor and communicate all activities related to the reconditioning of the vehicles ensuring they meet all client expectations and verify required information, paperwork, and data entry is accurate in those regards.

• Performed various clerical and administrative duties relating to vehicle recon fulfillment meeting all client's SLA's
• Maintained client account agreements, vehicle files, records of the completion of reconditioning work, and other required information
• Created, maintained and audited accurate charges for reconditioning fees related to vehicles processed
• Analyzed and managed client's reports, vehicle throughput via daily report/query capabilities.
• Performed data entry and verified customer vehicle information was accurately recorded in the system
• Responded to client and corporate inquiries relating to assigned customer vehicles, provided quality service, and assisted in resolving problems
• Entered all pertinent information into software applications
• Utilized the software system to monitor and track vehicle repairs
• Monitored all vehicles through reconditioning fulfillment process to ensure timeline commitments were met
• Reviewed completed work ensuring clients tracking and processing was achieved and/or exceeded
• Worked with finance/local management to ensure customers were charged accurately
• Visibly demonstrated safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Worked in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
• Performed other duties as assigned by management
• FT- 42 to 60 hours weekly

• Served as a liaison between customers who needed repairs performed on their vehicles and the technicians who would be executing said repairs
• Developed strong relationships with customers as a service writer by anticipating their needs
• Prepared quotes for customers and billed them when work was complete
• Performed with efficiency daily tasks such as scheduling, paying vendors, inventory management
• Helped with recon work
• Learned Omnique, Mitchell & IDMS software programs
• FT- 40 to 45 hours weekly

• Administered and performed all activities in line with company procedures regarding service center
• Provided outstanding customer service by identifying and assessing customers' needs to achieve satisfaction
• Objectively provided a professional rapport with inquiring customers
• Provided accurate, valid and complete information by using the right methods/tools
• Recommended potential products or services to management by collecting customer information and analyzing customer needs
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Performed payroll budgeting and scheduling to implement policies and procedures and provide support to enhance revenue generation
• Maintained inventory for service center
• Managed and maintained computerized service requests to track service operations and close completed orders
• Assisted all team members to follow established dress code, maintain punctuality and cleanliness, and follow all safety regulations as per company directives in service center
• Administered check lists, service requests, instructions, and hands on training to ensure service personnel complied with established service procedures
• Maintained proficiency in all technical and maintenance procedures performed in service center
• FT- 45 to 60 hours weekly

• Answered product and service related questions
• Provided outstanding customer service
• Stocked inventory
• Generated sales reports
• Established and maintained relationships with product reps
• Identified sales opportunities and acted on leads
• Supervised cashiers and register transactions
• FT- 36 to 40 hours weekly

• Provided outstanding customer service
• Maintained regular crowd of returning guests
• Supervised FOH floor operations, shift changes and area assignments
• FT- 40 to 45 hours weekly