April Mena
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Hostess
Olive Garden
San Antonio, TX
04.2023 - Current
- Set up tables in between patrons to reduce wait times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
Server
Dennys Restaurant
San Antonio, TX
10.2022 - 03.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu items, describing ingredients and cooking methods upon request.
Team Member (back of the House)
Chic-Fil-A
San Antonio, TX
05.2022 - 10.2022
- Rotated through series of different stations based on team needs.
- Addressed customer needs, responding to specific requests.
- Upheld high standards of productivity and quality in operations.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
Team Member
Chick-fil-A
San Antonio, TX
04.2021 - 10.2021
- Followed recipes and customer requests to prepare meals.
- Cleaned and sanitized food preparation areas, cooking surfaces, and utensils.
- Cooked menu items in cooperation with the rest of the kitchen staff.
- Performed general cleaning duties such as sweeping floors, washing dishes and utensils, emptying garbage cans .
- Complied with nutrition and sanitation regulations and safety standards.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX06-2022
Associate of Applied Science - Health Administration
Palo Alto College
San Antonio, TXSkills
- Guest Relations Management
- Service Prioritization
- Regulatory Compliance
- High-Volume Dining
- Performance Improvement
- Cash Handling
- Positive and Professional
- Dining Customer Service
- Customer Service
- Following Instructions
- Complex Problem-Solving
Certification
- TABC certfied
- Food Handler certified
Timeline
Server/Hostess
Olive Garden
04.2023 - Current
Server
Dennys Restaurant
10.2022 - 03.2023
Team Member (back of the House)
Chic-Fil-A
05.2022 - 10.2022
Team Member
Chick-fil-A
04.2021 - 10.2021
High School Diploma -
South San Antonio High School
Associate of Applied Science - Health Administration
Palo Alto College