April Mendoza
Long Beach,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Jersey Mikes Subs
05.2013 - 12.2014
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
Assistant General Manager
Villa Fresh Pizza Kitchen
07.2011 - 12.2013
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cashier, Food Prep
Chipotle Mexican Grill
08.2009 - 06.2011
- Worked closely with shift manager to solve problems and handle customer concerns
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Education
Business Management
Cerritos College
Norwalk, CASkills
- Budget Planning
- Recruitment and hiring
- Staff Evaluation
- Maintenance Oversight
- Inventory Management
Certification
Certificate of Completion in :
-Law Enforcement
-Real Estate Practice
-Real Estate Principles
Timeline
Supervisor of Operations
Jersey Mikes Subs
05.2013 - 12.2014
Assistant General Manager
Villa Fresh Pizza Kitchen
07.2011 - 12.2013
Cashier, Food Prep
Chipotle Mexican Grill
08.2009 - 06.2011
Business Management
Cerritos College