April Mendoza
Ontario,CA
Summary
Detail oriented administrative professional with experience supporting daily operations, managing internal workflows, and maintaining accurate records across busy office environments. Known for being reliable, organized, and patient when solving issues. Strong at learning new systems quickly, improving processes, and supporting staff with clear communication. Brings a customer focused mindset, strong teamwork, and a natural ability to handle confidential information and fast-changing priorities.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
UEI College
05.2025 - Current
- Facilitated communication between departments to enhance service delivery and resolve student inquiries.
- Coordinated scheduling and logistics for student orientations, ensuring smooth transitions for new
- Manage student and staff information in internal systems, ensuring accuracy and confidentiality.
- Developed training materials for staff to enhance customer interaction techniques and service standards.
- Provide consistent, reliable support to students and staff, demonstrating strong attention to detail and follow-through.
- Prepare and distribute hourly reports, maintaining precise records to support management decisions.
- Proactively monitor and manage daily workflows, ensuring all reports, emails, and student/staff requests are completed accurately and on time.
Administrative Support Specialist
Hr Direct Services
06.2022 - 05.2025
- Assisted with document preparation and data entry using Microsoft Office Suite.
- Supported project management efforts by tracking deadlines and deliverables.
- Managed scheduling and calendar coordination for multiple executives.
- Developed training materials for onboarding new administrative staff members.
- Assist with preparing forms, letters, reports, and HR-related documentation.
- Respond to routine HR questions and help employees navigate policies, procedures, and basic HR processes.
- Assist with compliance tasks such as collecting signatures, verifying documentation, and ensuring forms are completed correctly.
- Review information for accuracy and notify HR staff of missing or incorrect details.
- Monitor deadlines and ensure HR tasks move smoothly between departments.
- Assist with HR events such as orientations, trainings, or company meetings.
Education
Business Management
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Chino High School
Chino, CaliforniaSkills
- Organized, dependable, and team-oriented
- Office operations
- Data Management & Record Keeping
- Onboarding & Administrative Support
- Time Management & Reliability
- Problem Solving & Initiative
- Attention to detail
- Experienced In MicrosoftWord/Outlook/Excel/TEAMS
- Ability to maintain confidentiality and handle sensitive information
- Quick learner with a commitment to continuous professional growth
- Adaptable and flexible in fast-paced environments
- Proactive approach to identifying and solving challenges
- Quick learner with a commitment to continuous professional growth
Timeline
Customer Service Coordinator
UEI College
05.2025 - Current
Administrative Support Specialist
Hr Direct Services
06.2022 - 05.2025
Business Management
Mt. San Antonio College
High School Diploma -
Chino High School