April Merta
Orchard Park,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
GameStop
08.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Department Manager/ Customer Service Specialist
A.C.Moore Inc
10.2017 - 03.2020
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated the customers' needs and provided service options to meet their requirements
- Enhanced team performance with hands-on leadership style, monitoring current work and motivating positive changes
- Organized workflow, delegated tasks, and monitored performance to verify task completion.
Prep Cook
The Old Orchard Inn
04.2016 - 01.2018
- Communicated efficiently with other restaurant staff to ensure a smooth and quality experience for all patrons
- Created dishes to meet the needs of guests with particular tastes or unique allergies
- Kept kitchen stocked and stations ready, using pre-opening hours to fully prepare for each day's work
- Helped fast-paced kitchen run smoothly by following instructions and handling all prep work for expected daily demand.
Education
Regents Diploma -
Frontier High School
06.2003
Skills
- Task Delegation
- Employee Performance Evaluations
- Staff Management
- Staff Training and Development
- Customer Relations
- Policy Enforcement
- Compliance understanding
- Customer Service
Timeline
Assistant Manager
GameStop
08.2021 - Current
Department Manager/ Customer Service Specialist
A.C.Moore Inc
10.2017 - 03.2020
Prep Cook
The Old Orchard Inn
04.2016 - 01.2018
Regents Diploma -
Frontier High School