April Mewborn
Winterville,NC
Summary
Versatile professional with a strong background in home healthcare management and financial oversight, notably as a Self Employed Remote Accountant. Excelled in enhancing operational efficiency and financial accuracy, demonstrating exceptional organizational and analytical skills. Proven track record in improving customer satisfaction and service delivery at IHOP, showcasing leadership and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Home Healthcare
Self
04.2023 - Current
- Streamlined daily operations within the home healthcare setting by effectively prioritizing tasks and managing time efficiently.
- Managed financial aspects of home healthcare operations, including budgeting, billing, and expense tracking, ensuring cost-effective service delivery.
- Served as a trusted resource for patients and families navigating the complexities of home healthcare services.
Remote Accountant
Self Employed
01.2020 - Current
- Improved financial accuracy by preparing detailed financial statements and reports.
- Analyzed financial data for better decision-making.
- Enhanced compliance with regulatory requirements.
- Implemented accounting procedures to improve efficiency.
- Reviewed financial documents for accuracy.
- Improved cash flow management by conducting precise financial analysis.
- Managed accounts payable and receivable to ensure timely payments.
- Prepared tax returns for compliance with local and federal regulations.
- Reconciled bank statements to maintain accurate financial records.
- Guided financial planning with strategic analysis.
- Strengthened internal controls by developing and implementing procedures.
- Tracked expenses to maintain budgetary control.
Waitress Supervisor
IHOP
07.2024 - 01.2025
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Managed inventory effectively to prevent shortages and reduce waste.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Developed loyalty program that increased repeat visits from customers.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Cashier
Smiths Cafe
02.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assistant Manager
Uppercrust
02.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Greene Central
Snow Hill2021
Skills
- Home healthcare
- Home healthcare services
- Home healthcare assistance
- Home healthcare management
Timeline
Waitress Supervisor
IHOP
07.2024 - 01.2025
Home Healthcare
Self
04.2023 - Current
Cashier
Smiths Cafe
02.2023 - 03.2024
Assistant Manager
Uppercrust
02.2022 - 06.2023
Remote Accountant
Self Employed
01.2020 - Current
High School Diploma -
Greene Central
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