April Michelle
Office Management /PersonalAssistant
Grenada,Ms
Summary
Personal Profile Dedicated to enthusiastic and dynamic person as a means to working in a high volume workplace; dependable; honest; self-motivated; able to work well with others; adapt well to change; conscientious; efficient; prompt, and hard-worker. Experienced assistant with over 10 years of experience in varies industries. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Adminstrative
Assistance, Clark-Williams Funeral Home
Cherry, MS
07.2021 - 07.2022
- Assist with intake of family information and insurance policies or payment plan, intake insurance payment monthly, send debt to several insurance companies before the end of the month.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
Cost Account Assistant
Grenada Stamping
, MS
08.2018 - 01.2019
- Intake invoices from the night before and same day shipping
- Process the delivery and send an invoice to the company to be paid
- Create a daily expense sheet to show the CEO and board where the company profit is during that week.
- Entered customer order details into system, accepted payments and updated accounts.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Documented sales, customer interactions and concerns, and generated update reports for senior management.
Human Resource Assistant
Grenada Stamping
Grenada, MS
01.2018 - 01.2019
- Greet clients and people as they enter the business and direct them to the proper sitting area
- Alert co-worker of visitors
- Assist the Human Resource Manager with orientation, enter in insurance information for new hires
- Restock new hire packages, run background checks on new hires, remove terminated employees from insurance policies, mail termination letters to ex-employees, call prospective individuals in for interviews
- File and maintain employees’ files.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Receptionist/ Office Clerk
Family First Resource Center
Grenada, MS
05.2017 - 07.2018
- Answer the phone and transfer to the proper personal when needed
- Answer general questions about the center and its purpose
- Type office memos and return calls from new and recurrent clients
- Assist new clients with the intake process and file new and old client’s information for reference at a later date.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Head Housekeeper
Hampton Inn and Suite
Grenada, Ms.
01.2012 - 01.2014
- Manage a housekeeping staff of 20 women and 2 lady laundry staff, assign rooms each day to the staff, assist with time management of keeping the housekeeping staff on daily, inspecting the room and entering them into the system to be rented, monthly inventory and ordering list of supplies.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Directed team of 20 personnel in busy hotel with 400 rooms.
- Completed schedules, shift reports and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying and ironing.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Performed spot-cleaning on furniture stains.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
Education
Bachelor of Applied Arts And Science - Criminal Justice
Everest University-Florida
04.2017
Associate of Arts And Sciences - Criminal Justice
Everest University South
Online02.2015
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Winona High School
1999
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Data Entry
- Telephone Answering, 12-Line System
- Word Processing and Typing
- Student Management Skills
- Filing
- Computer:
- Microsoft Word, Microsoft Excel, Email, and Internet
- Data Communications
- Database Coordination
- Professional Development
- Correspondence and Memos
- Document Filing and Retrieval
- Invoice Preparation
- Logistical Planning
- Accounts Payable and Accounts Receivable
- Microsoft PowerPoint
- Planning and Prioritization
Timeline
Adminstrative
Assistance, Clark-Williams Funeral Home
07.2021 - 07.2022
Cost Account Assistant
Grenada Stamping
08.2018 - 01.2019
Human Resource Assistant
Grenada Stamping
01.2018 - 01.2019
Receptionist/ Office Clerk
Family First Resource Center
05.2017 - 07.2018
Head Housekeeper
Hampton Inn and Suite
01.2012 - 01.2014
Bachelor of Applied Arts And Science - Criminal Justice
Everest University-Florida
Associate of Arts And Sciences - Criminal Justice
Everest University South
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Winona High School
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