APRIL MILES

• Supported organizational growth through strategic workforce planning initiatives that aligned with business objectives.
• Managed the annual performance appraisal process, providing constructive feedback and coaching for employees'' professional growth.
• Promoted diversity and inclusion within the workplace by spearheading various initiatives and fostering an inclusive company culture.
• Provides guidance on merit system principles, prohibited personnel practices, and the development and use of valid selection criteria.
• Leads internal reviews of the R&P program and procedures, with teams of specialists, collaborating with other VISN HR functional specialists.
• Counsels subordinates, develops performance standards, and rates staff.
• Schedules vacations and approves leave of subordinates. Maintains a high level of work production in the section.
• Plans and directs staffing section operations,
• Provides guidance and renders decisions on complex determinations unresolved by subordinates on a continuous basis through review of completed work and assessment of results obtained.
• Recommends and makes selections for subordinate nonsupervisory work and or group leaders and other staff members.
• Pulls reports from Salesforce to help improve productivity and alignment of core values for VA (I Care)
• Reviews JOAs, accessions, active recruitment, and other outliers to ensure productivity is moved in a positive direction by ensuring they are correct.
• Recommends awards or bonuses for nonsupervisory personnel ad recommends changes to work assignments, subject to approval by higher-level officials.
• Ensures all VISN R&P policies are reflective of current rules, regulations and procedures as mandated through VHA, VA, OPM, and other regulatory agencies.
• Championed change management efforts during periods of organizational transition, providing support resources for affected employees.
• Consults with hiring managers on complex issues/situations to ensure inquiries are resolved promptly.
• Assigns MSS requests to subordinates to ensure active recruitment continues with continuity.
• Assigned senior HR Specialists to cross train the HR Assistants in recruitment such as HKAs and FSWs.
• By holding weekly staff meetings to target the outliers in active recruitment helps alleviate recruitment not being moved to be resolved easier.
• Instructed senior leaders on appropriate employee corrective steps.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Attends weekly HR Supervisory staff meetings to provide recruitment updates for my team.
• Implemented effective performance management strategies for continuous improvement, leading to higher productivity levels across teams.

• Managed daily operations of a human resources team, ensuring compliance with federal and state laws and regulations
• Provided guidance and advice to managers and staff on employee relations, performance management, and other HR related matters.
• Distributes and balances workload among employees in accordance with staff work flow; ensures timely accomplishment of the assigned workload.
• Estimates and reports on expected time of completion of work; maintains records of accomplishments and time expended; prepares reports as requested.
• provides on the job training to new employees in accordance with established procedures and practices.
• Maintains current knowledge and answers other employees' questions on procedures, policies, directives.
• Amends or rejects work not meeting established standards; refers questions or matters not covered by established standards to the supervisor for higher level review.
• Evaluates applications and resumes using Office of Personnel Management (OPM) and Veterans Administration (VA) qualification standards, verifies eligibility, and rates and ranks applicants.
• Provides input to the immediate supervisor on final decisions.
• Prepares or edits final drafts, examination announcement, recruiting plans, rating schedules and qualification inquiry forms in subject matter areas which the qualification and methods for their determination involve difficulty in definition and development.
• Reviews work of this nature done by staff, as requested by the immediate supervisor.
• Reviews and consults, in conjunction with the hiring manager, on job analysis and/or rating and ranking panels when needed. The incumbent processes a variety of requests for personnel action (RPAs) to fill a variety of positions. Coordinates and works with local and regional operations regarding priorities for positions to be filled.
• Receives and reviews local and regional recruitment requests and contacts the Selecting Official to finalize the recruitment action.
• Troubleshoots and resolves difficult and controversial internal and external staffing and placement problems.
• Consults on and ensures all pre-employment requirements are met, such as: position management and organizational design; pay administration such as physician market pay; setting pay for Title 5, Title 38 and Hybrid employees, using multiple pay scales and various information sources; VetPro Credentialing; position descriptions, functional statements, scopes of practice, crediting plans, and job analysis.
• Provides independent and sound judgement to perform complex, sensitive, project work characterized by a high degree of difficulty related to the Quality Review Management of
• Personnel Actions Request (PAR) within the Human Resources Management Service applicable database (HR Smart).
• Conducts research and completes analysis to recommend improvements regarding all HRSmart functional areas.
• Managed daily operations of a human resources team, ensuring compliance with federal and state laws and regulations
• Established and maintained effective partnerships with internal and external stakeholders to ensure effective management of HR functions
• Provided guidance and advice to managers and staff on employee relations, performance management, and other HR related matters Developed and implemented training and development initiatives to enhance employee engagement and performance
• Analyzed and interpreted data to identify trends and develop HR strategies to address organizational needs

• Conducted recruitment following applicable procedures; advised management on recruitment strategies, sources, and special programs
• Analyzed candidate information to determine qualifications and appointment eligibility.
• Staffing for Title 5, Title 38 and Hybrid 38 positions.
• Advising Management on recruitment strategies, sources and special programs.
• Conduct recruitment following applicable procedures; researching, interpreting, and applying recruitment and placement regulations, policies and laws.
• Determine and verifying qualification requirements including credentialing and licensing.
• Lead HR Trainings for SSU Tuscaloosa VAMC.
• Participating in the Student Trainee/Resident/Fee Basis/WOC recruitment activity.
• Developing announcements and assessments to post positions.
• Determine and verifying qualification requirements including credentialing and licensing.
• Utilizes non-competitive hiring authorities to recruit qualified candidates for Title 38, Hybrid T38 and T5 occupations.
• Analyzes candidate information such as, transcripts, resumes, DD214, SF 50 to determine qualifications and appointment eligibility.
• Extends job offers, establishes reporting dates and coordinates with all interested personnel to ensure all pre-employment requirements are met.
• Experience with Human Resources processes sufficient to relate recruitment and placement issues to the different personnel specialties.
• Recommends use of, all pay flexibilities involving General Schedule, Federal Wage System and Title 38 employees as appropriate.
• Applies a wide range of personnel management theories, principals, laws, rules, regulations and procedures sufficient to identify interrelated problems, draw conclusions, and recommend appropriate courses of action.
• Evaluates the effectiveness of programs and/or operations in meeting established goals and objectives.
• Completes and evaluates personnel actions to assure they are in compliance with OPM, VA, and other Federal rules and regulations.
• · Performs evaluations of the recruitment and placement functions for assigned organizations and coordinates special emphasis programs.
• Considers the labor market, employment and compensation, trends, changing missions, morale, and technological influences in providing advice to management.
• Establishes and fosters effective relationships with HR, facility management, local HR officials, coworkers.
• Recommends strategies for overcoming employment barriers.
• Advises and consults on targeted recruitment strategies and non-traditional recruitment opportunities specific to the local and regional market area, such as targeted job fairs.
• Provides management with advisory services to key operating officials of organizations that are complex in nature covering both competitive and excepted service appointments involving General Schedule, Federal Wage grade system and Title 38 employment and pay systems.
• Completed projects on time and under budget while resolving complex issues for senior leaders.
• Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Interviewed applicants with senior HR leadership.
• Achieved departmental objectives by collaborating with staff to share and implement best practices.
• Delivered consultative services and recruited qualified and diversified candidates for employment.
• Advocated for staff members and counsel supervisors to identify and resolve conflicts.
• Interviewed candidates and conducted background checks and verification.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
• Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
• Conserved time and improved efficiency by completing special projects through emergency solutions.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Analyzed issues and employed improvement processes.
• Creates, edits and updates letters, memorandums, and other word processing documents.
• Updates and tracks data in various software programs.
• Queries databases for information and reports.
• Prepare documents in accordance with regulations and policies.
• Responds to requests for technical advisory services related to human resources.
• Establishes and maintains official files.
• Troubleshoots and resolves difficult and controversial internal and external staffing and placement problems.
• Consults on and ensures all pre-employment requirements are met.
• Acting (interim) Lead Recruitment & Placement for Tuscaloosa.

• Supported Chief Operating Officer with daily operational functions
• Provided technical advice and assistance to supervisors on staffing and compensation issues
• Organized and led staff orientation and training.

· Copied, logged and scanned supporting documentation.

· Responded to customer requests via telephone and email.

· Supported Chief Operating Officer with daily operational functions.

· Analyzed department documents for appropriate distribution and filing.

· Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

· Organized and led four-day staff orientation and training to promote collaboration.

· Administered compensation, benefits and performance management systems and safety and recreation programs.

· Analyze current organizational occupational data and compile statistical reports and other pertinent reports to identify and determine causes of personnel problems and to develop and present recommendations for improvement of organization's employment policies, processes, and practices.

Applies a wide range of Federal Human Resources Management Staffing and recruitment concepts and practices for Title 5, Title 38 and Hybrid Title 38 positions that are clinical, professional, administrative, clerical, trades and crafts in nature.

· Ensures staffing and recruitment laws, regulations and principles, precedents, and policies are followed as it relates to the vision of the Northport VA Medical Center.

· Provides technical advice and assistance to supervisors, managers, and other Human Resources personnel on difficult or unusual staffing and compensation issues. Coordinates with local, VISIN, VHA, VA and office of Personnel Management in all specialty areas of Human Resources to include: pay administration, compensation, employee benefits, pay setting, USA Staffing, posting job announcements, processing personnel actions, making determinations regarding employment eligibility and making qualifications determinations.

· Extends job offers, establishes reporting dates, coordinated with all responsible personnel to insure pre-employment requirements are met in a timely manner; and applies pay setting rules/regulations for various pay plans.

· Recommends strategies for overcoming employment and promotion barriers; and participates in special initiatives, studies and projects and affirmative employment activities.

· /utilizes USA Staffing online system to establish vacancies, write vacancy announcement.

· Researches cases and prepares/provides detail's documentation and/or responses for resolution of formal grievances/complaints on qualifications rating or related merit promotion actions.

· Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

· Organized and led a four-day staff orientation and training to promote collaboration.

· Administered compensation, benefits and performance management systems and safety recreation programs.

· Resolved employment-related disputed through proactive communication.

· Answered a high volume of phone calls and email inquiries.

· Filed paperwork and organized computer-based information.

· Screened personal and business calls and directed them to the appropriate party.

· Maintained appropriate filing of personal and professional documentation.

· Organized and attended meetings, including compiling all documents and reports ahead of time.

· Managed and reviewed filing and office systems.

· Coordinated and updated daily Recruitment and placement spreadsheets.

· PIV Sponsor for new applicants.

· Verified background information for new applicants.

· Completed job Analysis.

· Web HR Administrator.

· Created and Implemented New Employee Orientation Spreadsheet for VA Medical Center Northport.

· Scanning and uploading important documents into Electronic Personnel Folder.

· Coordinate Benefits during Opened Season Fair.

· Coordinate the Onboarding process for new hires.

· Accurately coding and process a variety of personnel actions into HR SMART System.

· Initiates required correspondence such as Fee-Basis/WOC letters, EOD Letter, verification of employment letters, with accurate data and process correspondence as appropriate.

· Responded to customer requests via telephone and email.

· Copied, logged and scanned supporting documentation.

· Researched and updated all required materials needed for firm and partners.

· Process actions in HR Smart Fee-Basis and New Hire Actions, Promotions.

· Research, review and analyze and correct actions in HR Smart.

· Coordinated and processed continuing and new residents for facility.

· Coordinated and processed WOC's and Fee-Basis employees files annually.

Coordinated with various department and SMES for wage grade panels in aid for the recruitment process.

• Maintained and obtained medical records, scheduled appointments for patients, and developed a system of staff communication to ensure proper implementation of treatment plans.
• Maintained and obtained medical records.
• Prepared labs and other routine examinations.
• Verified and updated clinical records.
• Scheduled appointments for patients at VA Medical Center.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
• Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
• Created and maintained computerized record management systems to record and process data and generate reports.
• Closely collaborated with management team to make necessary improvements and satisfy resident needs.
• Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
• Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
• Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
• Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
• Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Register Pre-employment employees and Volunteers into Vista.
• Schedule appointment for Annual Physicals for ALL employees.
• Reviewing and updating ALL OF-178 with the Workers Comp Officer.
• Reorganized all employee files.
• Create Medical Charts for Employees, Volunteers, DAV drivers and Cemetery workers.
• ·Review clinical documents and notify Human Resource of potential employee clearance.
• Review clinical documents and notify Voluntary Services of clearance.
• Coordinate and Schedule Annual Elective physicals for employees and sent out correspondence.
• Coordinate and update spreadsheets for physicals on Police Officers and Fireman, Antineoplastic, DEMPS, NEMRTS, DECON, Cemetery, DAV drivers, Volunteer.