April Miller
Elwell,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Direct Care Worker
Listening Ear Crisis Center
Mt. Pleasant, MI
11.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented vitals, behaviors and medications in client medical records.
- Monitored and assisted residents through individual service plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Administered medication as directed by physician.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Evaluated client progress toward established annual and quarterly goals.
- Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
Special Education Paraprofessional
St. Louis Public Schools
St. Louis , MI
10.2012 - 06.2022
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
Personal and Business Banking Specialist
Commercial Bank
Alma, MI
11.2018 - 05.2021
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Expanded client base by promoting new financial products.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Performed vault duties to handle large deposits and distribute currency to coworkers.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Education
Education
Saginaw Valley State University
Saginaw, MISkills
- Personal Service
- Needs Assessment
- Clear Communication
- Household Cleaning
- Supportive Personality
- Service Documentation
- Attentive to People
- Team Collaboration
- Understanding Customer Needs
- Customer Data Confidentiality
- Creative Problem Solving
- Responding to Difficult Customers
Timeline
Direct Care Worker
Listening Ear Crisis Center
11.2021 - Current
Personal and Business Banking Specialist
Commercial Bank
11.2018 - 05.2021
Special Education Paraprofessional
St. Louis Public Schools
10.2012 - 06.2022
Education
Saginaw Valley State University
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