April Miller
New Britain,CT
Summary
Accomplished Human Resources, Payroll, and Marketing Manager with over a decade of experience in payroll administration, marketing, financial management, and customer relations across various industries, including roofing, community services, and insurance. Adept at building strong professional networks, streamlining operations, ensuring compliance with federal and state regulations, and implementing effective marketing strategies to drive growth. Proven ability to manage teams, maintain relationships with external organizations, and contribute to high-level decision-making processes.
Overview
12
12
years of professional experience
Work History
Project Admin Manager / Human Resource Generalist/Payroll
CS Energy
Broad Brook, CT
07.2023 - Current
- Perform a wide range of administrative and managerial tasks to support project management, ensuring strict adherence to company policies and procedures
- Provide comprehensive accounting support to the Project Manager, actively participating in weekly team meetings with executives
- Process weekly payroll for over 1,000 employees using ADP Workforce Now, including reviewing, analyzing, and verifying payroll reports for accuracy and processing necessary adjustments
- Create and load payroll data batches for one-time payments, hours worked, overtime, and deductions, while resolving any payroll discrepancies
- Manage employee onboarding processes, organizing over 200 hours of training and development to support workforce growth and compliance
- Provide guidance on employee relations and corrective actions, contributing to improved employee satisfaction and reduced turnover rates
- Generate and submit project compliance reports, including EEO and minority reports, ensuring compliance with legal and regulatory standards
- Travel to multiple sites to oversee safety protocols, personnel procedures, and equipment checklists to maintain high safety standards.
Human Resources/Payroll/Marketing Manager
New Britain Roofing
New Britain, CT
08.2019 - Current
- Oversee all payroll functions, including preparing and submitting weekly reports of hours worked to supervisors for review, and researching and resolving discrepancies in pay and hours worked
- Responsible for managing HR duties, including recruitment, onboarding, and ensuring compliance with state and federal employment guidelines
- Develop and implement strategic marketing plans, including social media strategies, to enhance brand awareness and engagement
- Conduct ongoing customer and market research to identify unmet needs within the roofing industry and capitalize on potential opportunities
- Build and maintain relationships with industry partners, staying ahead of market trends and competitive activities
- Spearhead efforts to identify and secure project opportunities for bidding, increasing business development potential
- Manage QuickBooks accounting processes, including invoicing, billing, and financial tracking, ensuring timely and accurate financial reporting
- Act as the primary liaison between the company and external organizations such as the Department of Administrative Services (DAS) on fiscal matters
- Collaborate with the management team to contribute to key business decisions, improving administrative, financial, and operational processes.
WAP Program Coordinator
DOE Weatherization - Community Renewal Team
Hartford, CT
12.2018 - 07.2019
- Provided comprehensive program support, ensuring thorough understanding and compliance with Federal, State, and Utility regulations governing the Weatherization Assistance Program (WAP)
- Reviewed department databases to ensure accuracy of customer data and conducted eligibility assessments for applicants using the Lead Check Form
- Worked closely with customers, explaining approved weatherization measures and facilitating contractor installations
- Managed competitive bidding processes, ensuring accuracy and compliance with program guidelines
- Liaised with the State Historic Preservation Office (SHPO) for necessary project approvals and ensured all required documentation (e.g., permits, lead safe, mold disclosure) was obtained from homeowners and contractors
- Tracked audits, work assignments, inspections, and invoices using CRT's internal database systems
- Prepared daily, weekly, and monthly reports for DOE/DEEP management, ensuring accurate program documentation and reporting
- Collaborated with utility companies to leverage cost-share measures, ensuring optimal execution and payment processing.
Intake Program Coordinator
DOE Weatherization - Community Renewal Team
Hartford, CT
11.2017 - 12.2018
- Interviewed and enrolled program participants in weatherization programs, determining eligibility through thorough checks and documentation
- Served as the primary point of contact with Eversource, coordinating approvals and cost-sharing agreements
- Provided counseling and resources to participants regarding energy-saving measures and program benefits
- Entered customer data into the program's database, ensuring accurate and up-to-date records for compliance and reporting
- Communicated with participants to explain weatherization measures, ensuring transparency and understanding.
Surety Bonds Specialist Manager
The Kerin Agency, Inc.
Newington, CT
12.2012 - 05.2017
- Managed all aspects of surety bond contracts with the authority of Attorney-In-Fact, preparing and executing bonds, including bid bonds, final bonds, and miscellaneous bonds
- Conducted in-depth analysis of applicant's work, financial standing, and reputation to assess bond qualification and risk
- Communicated with insurance companies and surety providers to place bonds for clients, ensuring appropriate coverage and compliance with regulations
- Issued consent of surety prequalification letters, riders, and other required documentation for clients
- Maintained meticulous electronic bond files and financial records, ensuring accurate and up-to-date documentation
- Developed strong working relationships with surety companies and underwriters, ensuring a seamless process for bond approvals and execution
- Collaborated closely with the company President to ensure high-level documents and communications were handled professionally and confidentially
- Specialized in ERISA Bonds and Wrap Policies, ensuring adherence to strict privacy standards and regulatory guidelines.
Education
Associate’s Degree -
Eastern Connecticut State University
Norwich Free Academy
Skills
- Human Resources Management
- Payroll Administration
- Marketing Strategy & Implementation
- Financial Reporting & QuickBooks Management
- Federal & State Compliance
- Contract Negotiation & Bid Management
- Customer & Market Research
- Program Coordination & Documentation
- Relationship Building & Networking
- Data Management & Reporting
Timeline
Project Admin Manager / Human Resource Generalist/Payroll
CS Energy
07.2023 - Current
Human Resources/Payroll/Marketing Manager
New Britain Roofing
08.2019 - Current
WAP Program Coordinator
DOE Weatherization - Community Renewal Team
12.2018 - 07.2019
Intake Program Coordinator
DOE Weatherization - Community Renewal Team
11.2017 - 12.2018
Surety Bonds Specialist Manager
The Kerin Agency, Inc.
12.2012 - 05.2017
Associate’s Degree -
Eastern Connecticut State University
Norwich Free Academy
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