Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

APRIL Miller

Greensboro

Summary

Dynamic hospitality professional with extensive experience at Tate Street Coffee House, excelling in customer service and café operations. Proven track record in team development, enhancing work efficiency, and employee satisfaction. I consistently deliver exceptional guest experiences through intuitive problem solving, while driving revenue growth through innovative and creative solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Barista & Shift Manager

Tate Street Coffee House
Greensboro
11.2024 - Current
  • I provide a personalized service experience by greeting and guiding guests through an expansive menu, remembering the names and orders of regular customers, maintaining a positive attitude, and maintaining speed and efficiency during high-volume hours.
  • Assist the General Manager in training new employees, adhering to food, health, and safety regulations, and prioritizing shop cleanliness.
  • Create attractive signage for advertising displayed products, menu promotions, and special events at the café.

Visitor Experience & Retail Manager

The North Carolina Museum of Art (SECCA)
Winston-Salem
01.2024 - 12.2024
  • Served as the "public face" of SECCA, responsible for developing and implementing warm, welcoming front-of-house hospitality services, including guest orientation, customer service, retail services, ticket and membership sales, and event staffing.
  • This position required extensive knowledge about the museum's rich history, local attractions and events, exhibition and program insights, gallery safety and security protocols, retail management, museum memberships, and rental opportunities.
  • I revitalized and expanded the museum gift shop. Increasing daily revenue through a variety of products offered, inviting displays, and informed merchandising through visitor niches of interest, also coinciding with museum events, including the monthly book club and youth programs.
  • Assisted the Director of Education in updating the placement and rhetoric of way-finding signage to better orient guests in navigating the 35,000 sq. ft. museum and grounds.
  • I worked alongside the Art Handler to create a coffee cart and developed a fully operational coffee service to attract guests, increase time spent, and increase museum revenue, all in compliance with food health and safety regulations.

Art Model

UNC Greensboro
Greensboro
08.2017 - 03.2024
  • Participated in life drawing classes by providing different poses as requested by the instructor.
  • Followed instructions of professors and artists to properly pose for artwork creation.
  • Assisted in the setup and breakdown of materials needed for class activities.

Tea Barista

Chad's Chai Teahouse
Winston-Salem
04.2023 - 10.2023
  • I expanded my prior beverage knowledge to include 'the art of tea.' Sharing the communal, meditative, and ritual practices of differentiating teas to guide customer experience, highlighting medicinal benefits, caffeine absorption, and tea origins.
  • Positively impacted bar workflow methods and strategies that enhanced the efficiency of internal procedures through skillful multitasking, which increased customer retention, and business revenue.
  • Developed a direct line of questioning to streamline customer interactions, cross-trained baristas to be effective bar-backs, introduced caffeinated alternatives to menu offerings to meet customer demands, and assisted the general manager in handling high-volume hours while maintaining a meditative and eased environment.

Inn Manager

Double Oaks Bed & Breakfast
Greensboro
04.2023 - 06.2023
  • I handled all business, booking, and rental communications and contracts; managed 50+ online email communications daily, including room bookings, event rentals, and general inquiries for all proposed and promised events—weddings, rehearsals, live music, and large-scale parties.
  • This was primarily a remote position, where I was only on-site for scheduled appointments to tour the property for wedding venue rentals.

Administrative Assistant

The ArtsCenter
Carrboro
02.2023 - 05.2023
  • Streamlined adult art programming by becoming a direct communication link between the art administration and art instructors, set up classrooms, and ordered materials for instruction and youth camps in a timely manner.
  • Created a universal schedule for programming and performances to promote transparency, classroom organization, and encourage accountability.
  • Positively affected the sale of ArtSchool classes and theater performances by being an active presence in the Box Office, connecting calls effectively, and sharing updated information with the public, students, and instructors daily.

Café Operations Manager

The Green Bean
Greensboro
09.2021 - 10.2022
  • Upon hire, extended shop hours from 7 a.m. to 3 p.m. to 6 a.m. to 6 p.m., restructuring scheduling into two shifts, with a third "swing" shift added on later as business increased. This enhanced the work environment, moving from an individual effort to a cross-functional team dynamic, to better deliver products and services.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards. Developed, managed, and maintained opening/closing checklists, daily tasks, and equipment cleanliness, increasing employee accountability.
  • I created employee contracts, interviewed, onboarded, scheduled, and trained new staff, while promoting qualified employees into leadership roles to assist in daily task delegation and cash drawer management.
  • I introduced, organized, and managed a two-drawer system—one drawer per shift, for a more effective workflow.
  • I became an authorized representative on the business bank account, making daily bank deposits, restocking change, writing checks, approving donations, and administering bi-weekly payroll. Handled all cash deposits, stocked change, wrote checks for the business, and paid vendor accounts.
  • Altered café products, menu pricing, and interior design to better meet customer needs, including the introduction of food, more seating options, and consolidating item organization in the Square POS to streamline service.

Café General Manager

Tate Street Coffee House
Greensboro
04.2021 - 09.2021
  • Managed all daily store operations, including placing orders, restocking inventory, administering payroll, making the weekly schedule, serving customers, equipment maintenance, and overseeing front-of-house staff.
  • I decreased staff turnover by increasing employee satisfaction through prioritizing human resource responsibilities, resolving concerns and conflicts on a case-by-case basis, and being receptive, supportive, and action-oriented to ensure optimal operations.
  • Remained customer-focused while possessing an expansive knowledge of in-house practices, health and food safety procedures, and quality coffee production, in a very fast-paced café environment.
  • Fostered established relationships with vendors to obtain the best pricing on bulk supply orders.

Pottery Instructor

The Center for Visual and Performing Arts
Greensboro
08.2020 - 06.2021
  • Provided demonstrations on various ceramic techniques, including wheel-throwing, hand-building, glaze techniques, and kiln firing.
  • Developed a curriculum of projects that engaged both adults and children, with a focus on encouraging creativity, confidence, and individual interests to maximize student potential and class fulfillment.
  • Managed classroom inventory, material usage, and maintained cleanliness in a communal classroom studio.

Life Drawing Instructor

The Center for Visual and Performing Arts
Greensboro
10.2020 - 04.2021
  • Started a weekly life drawing class for adults interested in drawing the figure. Artists utilized a variety of mediums to execute gestural, short, and long-form poses and received one of one feedback for improvement.
  • I set up and reset the classroom for each session, booked a variety of models, and structured a safe, fun, and adaptable working environment that was engaging to artists of all skill levels during the height of COVID-19.

Director's Assistant

Carolina Bronze Sculpture Garden & Foundry
Seagrove
11.2020 - 04.2021
  • Worked alongside the metal fabrication and finishing team on upcoming projects and commissions: MIG welding, grinding, and polishing both small and large bronze sculptures.
  • I developed my experience in working directly with a client, working within deadline parameters, and being a process component in a production team.
  • Additionally, I assisted in gutting and restoring Luck's Canning Factory, which is now a studio space for artists called Carolina Bronze East.

Assistant Manager

Tate Street Coffee House
Greensboro
04.2015 - 10.2020
  • Served as the 'morning face' barista, maintained a friendly repertoire, and ensured product quality in a high-volume coffee shop.
  • Made personalized, quick service a priority, efficient through the memorization of customers' names and orders, connecting with students, professors, and musicians local to Greensboro.
  • Assisted and worked collaboratively with the General Manager to streamline business and team operations by creating systems of organization, training guides, and collaborative team-building.
  • I made cash deposits, stocked change rolls, created the weekly schedule, and completed payroll on time bi-weekly, in addition to working full-time behind the counter.

Third Key Holder

Sweet Frog Frozen Yogurt
Martinsburg
07.2013 - 08.2014
  • Oversaw all store operations during night shifts and weekends.
  • Ensured high-quality interactions in a lively, kid-friendly atmosphere, taking care towards understanding allergens and individual dietary needs.
  • Managed Sweet Frog's social media presence, in-store displays, and weekly promotions - maintaining brand and whimsy.
  • Handled financial booking, performed night cash deposits, and ensured store hygiene, cleanliness, and safety.
  • Restocking, troubleshooting yogurt machines, taking inventory, and conducting quality checks on produce and dairy effectively for the GM.

Education

BFA - Sculpture And Ceramics

UNC - Greensboro
Greensboro, NC
05.2019

Skills

  • Customer Service & Hospitality
  • Cafe Operations
  • Intuitive Problem Solving
  • Team Development
  • Inventory Management
  • Food & Beverage Preparation

Certification

  • ServSafe, 08/01/21, 08/01/26
  • Adult First Aid | CPR AED Adult Child, 06/01/24, 06/01/26
  • ServSafe, 04/01/16, 08/01/21

Affiliations

  • I have a small pottery business that I have consistently maintained and developed since 2023.
  • I love gardening and volunteered at The Creative Aging Network last summer to assist with planting, harvesting, and trail clearing for upcoming youth art education programs.
  • I enjoy live music and connecting artists with opportunities to showcase and perform locally, whether that is providing a venue, hosting pop-up vendor markets, or facilitating community events.

References

References available upon request.

Timeline

Barista & Shift Manager

Tate Street Coffee House
11.2024 - Current

Visitor Experience & Retail Manager

The North Carolina Museum of Art (SECCA)
01.2024 - 12.2024

Tea Barista

Chad's Chai Teahouse
04.2023 - 10.2023

Inn Manager

Double Oaks Bed & Breakfast
04.2023 - 06.2023

Administrative Assistant

The ArtsCenter
02.2023 - 05.2023

Café Operations Manager

The Green Bean
09.2021 - 10.2022

Café General Manager

Tate Street Coffee House
04.2021 - 09.2021

Director's Assistant

Carolina Bronze Sculpture Garden & Foundry
11.2020 - 04.2021

Life Drawing Instructor

The Center for Visual and Performing Arts
10.2020 - 04.2021

Pottery Instructor

The Center for Visual and Performing Arts
08.2020 - 06.2021

Art Model

UNC Greensboro
08.2017 - 03.2024

Assistant Manager

Tate Street Coffee House
04.2015 - 10.2020

Third Key Holder

Sweet Frog Frozen Yogurt
07.2013 - 08.2014

BFA - Sculpture And Ceramics

UNC - Greensboro

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