Summary
Overview
Work History
Education
Skills
Interests
Timeline
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April Mitchell

Broken Arrow,OK

Summary

Engineering Technician with 21+ years of oil & gas experience. Expertise in database management, equipped with strong attention to detail and focused on efficiency.

Overview

24
24
years of professional experience

Work History

Customer Support Manager

PakEnergy - Production/Scout FDC
06.2022 - Current
  • Manages approximately 120 incoming emails and calls monthly from customers.
  • Duties include loading/entering, verifying, manipulating, analyzing and reporting data for clients and SCADA providers.
  • Assists clients with various requests, issues, and aids in additional application training for mobile and web application.
  • Creates and maintains priority backlog of technical/development tickets.
  • Collaborates with cross-functional teams to address recurring customer issues and improve overall product quality.
  • Streamlines the customer support process for faster resolution times and improved customer experience.
  • Establishes a positive work environment for the support team, fostering open communication channels and boosting employee morale.
  • Implements knowledge management systems that enables representatives to quickly access information needed to resolve customer issues effectively.
  • Conducts training and mentors team members to promote productivity and commitment to friendly service.

EMS/Engineering Technician

Coterra
04.2001 - 06.2022
  • Duties include functions such as loading/entering, verifying, manipulating, analyzing and reporting data
  • Assists engineering professionals with various research and analytical projects
  • Assists engineering professionals with monitoring activity in various basins and tracks in various databases
  • Creates various models and works with professionals to provide meaningful analysis
  • Proficient in Word, Excel, Access, ARIES, Spotfire, SQL, Fiix

Education

Bachelor Of Science And/with Education Degree - Elementary Education

Northeastern State University
Tahlequah, OK
05.2005

Skills

  • Able to maintain quality control over large data sets
  • Detail oriented with the ability to multi-task with attention to accuracy
  • Develops, validates and implements data solutions that reflect accurate real time data in an efficient manner
  • Team player who possesses the ability to adapt to new technologies, workflows and processes
  • Strong analytical and organizational skills

Interests

  • Supports & spends time with my husband, two daughters and extended family
  • Active leader in my church; teaches Bible studies and sings on the worship team
  • Enjoys cooking and gardening

Timeline

Customer Support Manager

PakEnergy - Production/Scout FDC
06.2022 - Current

EMS/Engineering Technician

Coterra
04.2001 - 06.2022

Bachelor Of Science And/with Education Degree - Elementary Education

Northeastern State University

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April Mitchell