Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Mitchell

Beckley

Summary

Dynamic and detail-oriented professional with extensive experience at the Department of Health and Human Services. Expert in office correspondence and calendar management, demonstrating exceptional customer service and confidentiality. Proven ability to streamline operations and enhance efficiency while maintaining compliance with HIPAA guidelines. Passionate about delivering results and fostering positive relationships.

Overview

24
24
years of professional experience

Work History

Secretary

Department of Health and Human Services
Charleston
11.2024 - Current
  • Responds to inquiries where knowledge of unit policy, procedure, and guidelines is required. Answers the telephone, screens calls, and places outgoing calls. Screens mail and responds to routine correspondence. Signs, as directed, supervisor's name to routine correspondence, requisitions, and other documents. Schedules appointments, and makes travel arrangements and reservations for the supervisor. Takes and transcribes dictation, or transcribes from dictation equipment. Composes form letters, routine correspondence, and factual reports. Types reports, manuscripts, and correspondence using standard typewriter or word-processing equipment; proofreads, and corrects to finished form. Gathers, requests, and/or provides factual information, requiring reference to a variety of sources. May delegate routine typing, filing, and posting duties to subordinate clerical personnel. May maintain basic bookkeeping records for grants, contracts, or state-appropriated funds. May prepare payrolls, keep sick and annual leave records, act as receptionist and perform other clerical duties as needed. May attend meetings, take notes, and relay information; typically, would not interpret information or speak on behalf of the supervisor. Knowledge of general office procedures including typing, filing, and the use of variety of office equipment. Knowledge of the correct use of English grammar. Knowledge of basic bookkeeping. The ability to arrange efficient work schedules. Ability to learn the policies and procedures of the unit and the organization. Ability to type accurately, using a typewriter and/or a word processor. Ability to communicate well, both orally and in writing. The ability to assign and check the work of others. Ability to take and transcribe dictation, where required. Ability to greet the public and work well with others.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Managed multiple calendars and contacts using computer software.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.

Office Assistant

Department of Environmental Protection
Fayetteville
11.2022 - 01.2024
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Troubleshot office equipment, computer hardware and software issues.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Answered telephones, directed calls, and took messages.
  • Delivered messages and ran errands.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Completed and mailed contracts, invoices or checks.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and directed them to appropriate personnel.
  • Provided administrative support to multiple departments as needed.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.

Courier/Lead CSR

Fed Ex Express
Beaver
01.2011 - 10.2020
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Checked and secured package loads before deliveries.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Quickly responded to customer inquiries to improve business relationships.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Offered excellent customer service, resolving issues and answering queries at the point of delivery.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Followed all safety regulations and traffic laws during delivery operations.
  • Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
  • Communicated customer complaints, requests and feedback to company management.
  • Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
  • Obtained official signatures and required payments for different types of deliveries.
  • Communicated with customers to coordinate delivery times.
  • Delivered packages promptly to customers by adhering to specified routes and time schedules.

Motor Transport Operator

US Army
Fort Campbell North
06.2001 - 10.2010
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Monitored vehicle performance and reported any problems or malfunctions immediately to supervisors.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Completed routine inspections and daily preventive maintenance services.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Loaded, secured, and unloaded cargo according to established procedures.
  • Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Followed designated routes accurately using maps, GPS systems, or other navigational tools.
  • Processed shipment documents neatly and efficiently for each load.

Education

Medical Administrative Asst. Diploma - Medical Administration

Valley College
Beckley, WV
06-2017

High School Diploma -

Woodrow Wilson High School
Beckley, WV
05-1994

Associate of Applied Science - Information Technology/ Cyber Security

New River Technical College
Beaver, WV

Skills

  • Phone reception
  • Requisition processing
  • Office correspondence
  • Letter writing
  • Complex Problem-solving
  • Legal documentation preparation
  • Customer service
  • File systems management
  • Calendar management
  • Multi-line phone systems
  • Spreadsheet management
  • Phone etiquette
  • Office supply inventory
  • Mail distribution
  • Reception functions
  • HIPAA guideline compliance
  • Confidentiality
  • Supply restocking
  • Data verification

Timeline

Secretary

Department of Health and Human Services
11.2024 - Current

Office Assistant

Department of Environmental Protection
11.2022 - 01.2024

Courier/Lead CSR

Fed Ex Express
01.2011 - 10.2020

Motor Transport Operator

US Army
06.2001 - 10.2010

Medical Administrative Asst. Diploma - Medical Administration

Valley College

High School Diploma -

Woodrow Wilson High School

Associate of Applied Science - Information Technology/ Cyber Security

New River Technical College

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April Mitchell