APRIL MITCHELL
Weiser Security
Memphis,TN
6
years of professional experience
Versatile Professional experienced in security, customer service, tax assessments, and compliance. Achieved effective collaboration and safety through strong relationship-building and critical thinking, while ensuring accurate tax filings and resolving discrepancies. Focused on driving team success, organizational growth, and continuous improvement through proactive problem-solving and project management.
Work History
Internal Revenue Agent
2 Years 5 Months- Verified the accuracy of deductions claimed on tax returns against supporting documentation.
- Educated taxpayers on tax obligations and rights under the law, enhancing compliance and understanding.
- Coordinated with legal departments for cases requiring litigation over disputed assessments.
- Performed field visits to businesses for compliance checks and audits.
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
- Developed Excel spreadsheets for tracking customer data and facilitating reconciliation processes, improving accuracy.
- Used [Software] for data entry of customer service information for quality control purposes.
- Utilized CRM systems to track customer interactions and solutions provided.
- Arranged customer appointments according to their individual needs and concerns.
- Interacted with customers to identify needs, resolve issues, and provide product information, fostering positive relationships.
- Examined complex tax returns and supporting records to identify compliance issues and assess tax liability accurately.
- Applied Internal Revenue Code provisions to determine correct treatment of income, deductions, credits, and adjustments.
- Conducted interviews with taxpayers and representatives to gather facts and clarify discrepancies in filed returns.
- Kept case data and contact information up to date to expedite proceedings.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Managed multiple audit cases simultaneously while maintaining high standards of quality and efficiency in case resolution.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Negotiated payment plans with taxpayers, facilitating the resolution of outstanding liabilities in a timely manner.
- Prepared detailed examination reports, and case documentation supporting proposed adjustments and findings.
- Supported department leaders with daily operations, planning, and priority alignment.
- Acted with integrity, honesty, and knowledge to promote a culture of the company.
- Gained knowledge of company policies, protocols and processes.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction within the business journey.
- Enhanced team productivity by leading weekly strategy meetings to refine project approaches and streamline workflows.
- Developed and executed marketing campaigns to increase brand awareness and capture market share.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed cross-functional operations, aligning daily priorities with organizational objectives.
- Maintained compliance with internal standards, safety requirements, and management expectations.
- Reviewed team interactions to identify improvement opportunities and support skill development.
- Mentored new coaches by sharing knowledge, experience, and best practices to ensure continued team success.
- Adapted coaching approaches based on different learning styles maximizing player understanding.
- Established positive relationships with players and staff, promoting a cohesive and supportive environment.
- Managed practice schedules efficiently while ensuring adequate time for skill development sessions.
Supervisor
3 Years 3 Months- Created a culture of continuous improvement, inspiring employees to take action and solve problems.
- Provided technical guidance and interpreted policies to support employees in functional task performance.
- Identified process and communication gaps with front line employees to enhance operational effectiveness.
- Participated in planning meetings to set production targets and allocate resources efficiently.
- Trained new employees on machinery operation and safety protocols to ensure compliance and safety.
- Completed opening and closing duties utilizing appropriate checklists.
- Supervised security officers, reinforcing post orders, access control, and site-specific procedures.
- Monitored shifts, coordinated coverage, and resolved staffing gaps to maintain consistent protection.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Optimized scheduling to ensure full coverage during peak hours without overstuffing, balancing customer service with cost efficiency.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Flex Guard
2 Years- Resolved concerns promptly and escalated unresolved issues to management or police department for swift action.
- Monitored and directed individuals entering and leaving assigned property, ensuring compliance with security protocols.
- Patrolled parking areas to deter loitering and misconduct, conducting regular checks throughout the building for suspicious activity.
- Handled concerns promptly and escalated unresolved issues to management or police department.
- Locked and unlocked offices, storage areas and other facilities and secured visitor property and documents upon request.
Pickin&Packing
9 Months- Managed inventory and shipping procedures by unloading incoming trucks and verifying items for accuracy. Collected products for customer orders Operated barcode scanners and utilized inventory software to maintain accurate stock and inventory software. Safety rules: Following workplace safety and OSHA standard & maintaining a clean workspace and follow safety guidelines to prevent injuries and accidents. Demonstrated physical stamina by completing tasks that required strength and endurance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Supervised inventory controls to improve stock accuracy and reduce picking errors.
- Directed daily warehouse operations to maintain accurate receiving, storage, and shipment workflows.
- Trained staff on picking, packing, and cycle count procedures to support consistency.
- Reviewed inventory records and corrected errors to maintain reliable system accuracy.
- Improved workflow coordination between warehouse, transportation, and operations teams.
Education
PHARMACY - Pharmacy
High School Diploma
Skills
Tax law expertise
Collaboration
Accounting principles
Tax code interpretation
Data analysis
Payment plan processing
Recordkeeping
Document formatting
Collaboration skills
Problem-solving abilities
Decision-making
Risk assessment
Taxpayer interviews
Collaboration skills
Taxpayer assistance
Teamwork
Attention to details
Team building
Team collaboration
Coaching and mentoring
Leadership skills
Project management
Self-motivation
Strategic thinking
Performance evaluations
Conflict resolution
Schedule preparation
Work prioritization
Microsoft office proficiency
Data entry skills
Case scheduling
Relationship building
Payment negotiation
Compliance metrics
Staff mentoring
Work prioritization
Compliance policy
Interests
Dancing
Cooking
Reading
Shopping &
ART
Timeline
Internal Revenue Agent
TAX EXAMINER GS-07
06.2024 - CurrentRead More
Supervisor
Weiser Security
08.2023 - CurrentRead More
Flex Guard
Dynamic Security
08.2022 - 08.2024Read More
Pickin&Packing
Cummings FEDEX
12.2020 - 09.2021Read More
Remington College
PHARMACY from Pharmacy
Read More
Memphis Academy of Science And Engineering
High School Diploma
Read More