APRIL M. LUBIN
Crandall,TX
Overview
9
9
years of professional experience
Work History
Carhop, Drive Thru
Sonic Drive In
04.2022 - 02.2025
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
SR SANDWICH ARTIST
SUBWAY
04.2018 - 04.2022
- Put together orders, process payments, food prep, and opening and closing duties.
- HWY 276
- Expedited order processing by operating the point-of-sale system quickly and accurately while maintaining friendly interactions with guests.
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
- Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
- Provided exceptional customer service by promptly addressing guest concerns, resulting in increased repeat business.
- Maintained consistency in product quality by regularly reviewing company standards and implementing necessary adjustments in sandwich preparation techniques.
- Promoted a safe working environment by following all safety procedures and reporting potential hazards as needed.
CAR-HOP & DRIVE-THRU
SONIC DRIVE-IN
03.2017 - 04.2018
- Put together orders, process payments, food prep, and opening and closing duties.
- HWY 276
SANDWICH ARTIST
SUBWAY
12.2015 - 03.2017
- Put together orders, process payments, food prep, and opening and closing duties.
- HWY 276
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
Education
General Education Development Certificate -
Oregon State Board of Education
04.1997
Tot Zone
Online Subway U
Online Skills
- Good communication
- Drive-thru experience
- Strong work ethic
- Cleaning and sanitizing
- Promptness and punctuality
- Guest satisfaction
- Friendly attitude
- Kitchen support
- POS systems
- Team player
- State food handler certified
- ServeSafe manager
- POS system
- Temperature monitoring
Timeline
Carhop, Drive Thru
Sonic Drive In
04.2022 - 02.2025
SR SANDWICH ARTIST
SUBWAY
04.2018 - 04.2022
CAR-HOP & DRIVE-THRU
SONIC DRIVE-IN
03.2017 - 04.2018
SANDWICH ARTIST
SUBWAY
12.2015 - 03.2017
Tot Zone
Subway U
General Education Development Certificate -
Oregon State Board of Education