April Moffitt
Alvord,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
5
5
years of professional experience
Work History
Operations Manager, Centralized Leasing
Greystar
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Utilized property management software (Yardi, OneSite) for reporting and analysis, leveraging data to optimize leasing and revenue outcomes.
- Developed and executed strategic marketing plans, including social media initiatives, to drive lead generation and maintain optimal occupancy levels.
- Accountable for uploading and approving invoices in Yardi to ensure seamless processing by the accounting team.
- Oversaw precise timekeeping for team members and authorized payroll processing in Dayforce and ADP to ensure accuracy and compliance.
Leasing Manager
Greystar
01.2021 - 03.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Collected, completed, and processed lease applications.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
Leasing Professional
Greystar
12.2019 - 01.2022
- Greeted clients, showed apartments, and prepared leases.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Developed marketing materials to highlight property features and attract potential renters.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
Skills
- Payroll & Invoicing Management: Strong foundation in financial reporting and operational analysis, ensuring timely and accurate invoicing and payroll processes
- Financial Analysis & Reporting: Proficient in analyzing financial data to identify trends and resolve issues impacting performance and revenue
- Software Proficiency: Advanced user of MS Office Suite, Yardi, and OneSite, with extensive experience in reporting, analytical tasks, and performance tracking
- Team Leadership: Proven ability to lead, hire, and manage teams effectively, fostering a results-oriented, customer-focused environment
Timeline
Operations Manager, Centralized Leasing
Greystar
03.2022 - Current
Leasing Manager
Greystar
01.2021 - 03.2022
Leasing Professional
Greystar
12.2019 - 01.2022