APRIL MONTANO BARN
Fremont,CA
Summary
Dedicated and hardworking professional with a strong commitment to excellent customer service. Brings a positive attitude, strong communication skills, and a team-oriented mindset. Experienced in assisting customers, resolving issues, and creating positive service experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Uhaul Moving And Storage
Santa Clara, CA
01.2023 - Current
- Delivered portable storage units via semi truck with focus on safety and efficiency.
- Provided excellent customer service.
- Addressed and resolved conflicts as they arose.
- Worked independently to meet delivery goals.
Shift Leader / Trainer
Dave's Hot Chicken
01.2022 - 01.2023
- Began as Team Member and quickly promoted to Shift Leader and then Trainer
- Managed front and back of house operations including shared responsibilities and break scheduling
- Supervised team members and ensured smooth shift transitions
- Assisted with the opening and staffing of two new restaurant locations
- Trained new hires in both customer service and kitchen procedures
Customer Service Representative
Uhaul Moving And Storage
Fremont, CA
01.2021 - 01.2022
- Provide friendly and efficient service while assisting customers with truck and equipment rentals
- Answer questions, explain rental options, and ensure customers understand policies and procedures
- Resolve customer concerns and issues quickly while maintaining a calm and professional attitude
- Process reservations, returns, and payments accurately while maintaining strong attention to detail
- Build positive relationships with customers to ensure satisfaction and repeat business
- Coordinate with team members to maintain smooth daily operations and reduce customer wait times
Education
Psychology
College of San Mateo
01.2025
High School Diploma - undefined
James Logan High School
01.2022
Skills
Strong ability to work independently or collaboratively
Excellent communication and interpersonal skills
Attention to detail and ability to follow instructions precisely
Customer service and conflict resolution
Leadership and team training in fast-paced environments
Customer service
Call center experience
Languages
English: Fluent
Timeline
Customer Care Representative
Uhaul Moving And Storage
01.2023 - Current
Shift Leader / Trainer
Dave's Hot Chicken
01.2022 - 01.2023
Customer Service Representative
Uhaul Moving And Storage
01.2021 - 01.2022
Psychology
College of San Mateo
High School Diploma - undefined
James Logan High School