Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

April Monteil

Banning,CA

Overview

22
22
years of professional experience
1
1
Certification

Work History

Treatment Coordinator

Dr. Pham DDS
11.2023 - 02.2025
  • Assisting in patient billing and gathering required information to schedule patients with further care
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Laid out potential payment plans for patients.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
  • Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
  • Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
  • Reviewed X-rays to help patients determine best treatments.
  • Enhanced office productivity by implementing new organizational systems and processes.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Successfully negotiated client contract renewals to create increased revenue.

Treatment Plan Coordinator

Inland Empire Dental Specialty Group
04.2022 - 11.2023
  • Assisting in patient billing and assisting with follow up appointments
  • Lead coordinator for oral and periodontal surgery
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Increased patient retention rates through the provision of exceptional customer service and prompt resolution of concerns.
  • Reduced errors in treatment plans by thoroughly reviewing documents and collaborating with healthcare providers to ensure accuracy.
  • Fostered strong relationships with external stakeholders such as insurance representatives, vendors, and referral sources to ensure optimal collaboration in providing patient care services.
  • Streamlined communication between patients, providers, and insurance companies for seamless treatment processes.
  • Demonstrated a commitment to excellent patient care by consistently following up on treatment progress, addressing concerns, and providing support as needed.
  • Ensured accurate documentation of treatment plans by meticulously reviewing patient records and collaborating with healthcare teams.
  • Optimized resource allocation by analyzing current workflows and implementing process improvements where needed.
  • Enhanced patient satisfaction by efficiently coordinating treatment plans and scheduling appointments.
  • Supported healthcare providers in delivering high-quality care through thorough preparation of required documents, materials, and resources before appointments.
  • Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
  • Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
  • Facilitated timely insurance claims processing by accurately verifying coverage and obtaining necessary authorizations.
  • Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining the privacy of patient information.
  • Improved office efficiency through the implementation of organized filing systems for patient records and treatment plans.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Successfully negotiated client contract renewals to create increased revenue.

Billing Specialist, Treatment Coordinator

Pure Gold Dental
11.2002 - 02.2022
  • Assisting with billing and treatment planning
  • Ultrasonic Scaling, Coronal Polishing, and Infection Control trained
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
  • Increased revenue retention by setting up follow-up system for outstanding payments.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Proactively addressed potential billing discrepancies by conducting pre-billing audits.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
  • Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Utilized various software programs to process customer payments.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Reconciled accounts receivable to general ledger.
  • Created improved filing system to maintain secure client data.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Laid out potential payment plans for patients.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
  • Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
  • Reviewed X-rays to help patients determine best treatments.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.

Education

California Dental Certifications - Dental Assistant, Orthodontics and braces

California Dental Certifications
San Diego, CA

General Educations - math, english, science

Crafton Hills College
Yucaipa, CA

Skills

  • Customer service
  • Account managing
  • Patient scheduling
  • Patient care
  • Dentrix Software
  • Open Dental
  • QSI
  • Organization of patients charts
  • Protecting patients by following HIPPA, California Practice Act and ADA
  • Insurance plan knowledge
  • Dental Assistant
  • Telephone Intake

Certification

Dental Assistant

Personal Information

Treatment Coordinator

Timeline

Treatment Coordinator

Dr. Pham DDS
11.2023 - 02.2025

Treatment Plan Coordinator

Inland Empire Dental Specialty Group
04.2022 - 11.2023

Billing Specialist, Treatment Coordinator

Pure Gold Dental
11.2002 - 02.2022

California Dental Certifications - Dental Assistant, Orthodontics and braces

California Dental Certifications

General Educations - math, english, science

Crafton Hills College

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April Monteil