April Montgomery

Proven leader in high-pressure environments, adept at boosting call center efficiency and sales profitability at Aspira Connect and Pizza Hut. Excels in team management and employee development, implementing technology solutions that enhance service quality. Skilled in call center customer service and fostering high employee satisfaction, demonstrating a significant impact on operational success.

Seasoned Call Center Team Lead familiar with handling calls in busy, high-volume environments by applying advanced listening, communication, and problem-solving skills to diverse customer concerns. Excellent trainer and coach with 4 years of related experience.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.