April Moore
San Antonio,TX
Summary
To work with a progressive company dedicated to helping people.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sales Associate
The Liquidation Guys
12.2013 - 08.2024
- Responsible for creating sales, utilizing exceptional customer service and knowledge of The Liquidation Guys products, price information and services
- Strived to create a long-term customer relationship that lead to increased sales and profitability
- Developed awareness of furniture sales through practical experience, observation and interaction
CCA
West Corp
03.2013 - 12.2013
- Responsible for receiving and processing incoming phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations
- Assisted customers with obtaining free Diabetes Blood Glucose Monitors
- Enrolled customers in free Diabetes support program
- Answered and assisted customer with Medicare related questions
ABO CERTIFIED OPTICIAN
EyeMart Express
03.2012 - 03.2013
- Responsible for greeting patients, lifestyle selling eye wear, communicating EYEMART EXPRESS (EMX) specials and everyday low prices, meeting and exceeded sales goals, data entry into the computer, following A/R procedures, lab interaction, dispensing, troubleshooting customer complaints, filing, and reporting as necessary
- Maintained a level of professionalism as required by the EMX handbook and followed the policies and procedures of EMX
- Answered the telephone following the EMX telephone script and telephone guidelines
- Greet all customers within 15 seconds of entering the store and began assisting them within 2 minutes
- Used the 'lifestyle' selling approach and explained the features and benefits to all customers to ensure that the appropriate premium products are being sold
- Then used a summary style close to review the sale and to build value in the sale ensuring that all customers understand what they are purchasing as well as the value of the purchase
- Filled out the Rx ticket completely as well as take appropriate and accurate measurements: PD, OC, Seg Ht, etc
- Reached and maintained sales performance levels at or above company standards
- Pulled lenses and interacted with the lab for job delivery times
- Correctly filled out all reporting forms assigned for example: insurance forms and obtaining necessary authorizations for covered services, incentive sheets, daily ticket average, and daily A/R report
- Assisting with inventory control for example: receiving stock, maintaining the merchandising, monthly inventory, following the proper remake procedure, loss prevention, etc
Optician
Panzer Optical Center
03.2011 - 12.2012
- Processed customer orders, including visually verifying and interpreting prescriptions
- Merchandized frames, lenses, sunglasses and related accessories
- Resolved customer concerns involving straightening and manipulating glasses and verifying it matches prescription
- Maintained proper inventory levels, stock merchandise and set up product displays
- Placed orders for merchandise
- Made adjustments to customer's glasses insuring a comfortable fit
Therapeutic Shoe Fitter
Schuler Shoes
08.2008 - 01.2011
- Sold and fitted shoes for people with problem feet as Therapeutics Shoe Fitter to include fitting with off-the-shelf orthotics
- Performed various sales floor duties such as answering the phone, ringing up sales
- Ordered miscellaneous items
- Sold over $500,000 in shoes last year
Sales
BlueGreen Resort
07.2006 - 07.2008
- Assuring quality products for clients purchasing vacation packages
- Process and create contracts for customers purchasing vacation packages
- Assisted Sampler Manager with administrative and regulatory issues for contracting
Sales Counselor
LA Weight Loss
07.2005 - 06.2006
- Met sales goals through assisting clients with one-to-one counseling and product sales
- Excellent customer service, sales, and communication skills
- Ensuring success in accomplishing their weight loss goals by making weekly visits and phone calls
- Created a positive and private environment for clients
Vocational Training Program Recruiter
Goodwill Industries of San Diego County
09.2004 - 04.2005
- Arranged appropriate and timely services to persons referred to, or requesting On-The-Job training
- Acted as a liaison between outside referring agencies/counselors and other training programs/services
- Actively gave presentations to agencies and businesses of our OJT program
- Conducted preliminary interviews and conducted weekly classes
- Obtained and maintained participant information in preparation for final interview process
Community Employment Clerk
Goodwill Industries of San Diego County
02.2004 - 09.2004
- Provided free job placement assistance to people in our community
- Execute administrative and advisory duties by maintaining appearance of office, updating brochures and flyers, files, answering telephone, send and retrieve faxes, taking messages, maintain and order office supplies, keep accurate records of job seekers, refer job seekers to prospective employers and assist Job Developer as needed and complete follow up on all placements
Retail Manager
LDO
01.1994 - 01.1997
- Managed all daily operations of the retail store including personnel, schedules, budgets, and inventories, all while maintaining excellent customer service
- Set positive standards by example and to ensure employee compliance with all policies and procedures while developing a team of qualified and dedicated associates
- Demonstrated the ability to create a retail environment that is professional and that provides a consistent standard of excellent patient care
- Generated and improved sales revenue through attention to meeting the needs of patients
Georgia Licensed Optician
Opti-World
01.1992 - 01.1994
- Processed customer orders, including visually verifying and interpreting prescriptions
- Merchandized frames, lenses, sunglasses and related accessories
- Maintained proper inventory levels, stock merchandise and set up product displays
- Placed orders for merchandise
- Made adjustments to customer's glasses insuring a comfortable fit
- Verifying that the prescription matched the glasses being dispensed
Education
Southern Union State Community College/Computer Programs
Auburn, AL01.2002
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
Certification
ABOC, American Board of Opticianry License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Associate
The Liquidation Guys
12.2013 - 08.2024
CCA
West Corp
03.2013 - 12.2013
ABO CERTIFIED OPTICIAN
EyeMart Express
03.2012 - 03.2013
Optician
Panzer Optical Center
03.2011 - 12.2012
Therapeutic Shoe Fitter
Schuler Shoes
08.2008 - 01.2011
Sales
BlueGreen Resort
07.2006 - 07.2008
Sales Counselor
LA Weight Loss
07.2005 - 06.2006
Vocational Training Program Recruiter
Goodwill Industries of San Diego County
09.2004 - 04.2005
Community Employment Clerk
Goodwill Industries of San Diego County
02.2004 - 09.2004
Retail Manager
LDO
01.1994 - 01.1997
Georgia Licensed Optician
Opti-World
01.1992 - 01.1994
Southern Union State Community College/Computer Programs