April Moore
Bumpass,United States
Summary
Data analysis professional with a strong track record of optimizing workflow processes and ensuring data integrity. Leveraging expertise in database management, problem-solving, and strategic planning, consistently drives measurable results and cost savings. Passionate about utilizing big data analytics to propel strategic initiatives and enhance overall productivity. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
CSR
Revolution Counseling
08.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Data entry clerk
Data Works
06.2020 - Current
- Accurately input and manage large volumes of data, ensuring database integrity and reliability
- Streamlined data entry processes, reducing errors and improving efficiency
- Collaborate with team members to resolve data discrepancies and maintain high data quality
- Utilize advanced software tools to enhance data entry speed and accuracy, achieving measurable results
- Implemented quality control protocols, ensuring 99% data accuracy and minimizing discrepancies
- Facilitated cross-departmental data integration projects, enhancing overall data coherence and accessibility.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
Collection Manager
Alorica
09.2021 - 10.2024
- Managed team operations, achieving measurable improvements in efficiency and customer satisfaction
- Led projects to completion, resulting in significant cost savings and enhanced team performance
- Implemented training programs, boosting employee skills and productivity
- Analyzed workflow processes, identifying areas for improvement and optimizing operations
- Collaborated with cross-functional teams to drive strategic initiatives and achieve company goals
- Drove process improvements, leading to a 15% increase in team efficiency and enhanced customer satisfaction
- Spearheaded debt recovery initiatives, reducing outstanding balances by 20% within a year.
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
- Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
- Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Supported financial director with special projects and additional job duties.
- Analyzed business processes to identify cost savings and operational efficiencies.
Billing Dispatch clerk
WCD
06.2024 - 08.2024
- Coordinate with logistics team to streamline dispatch operations, improving delivery efficiency by 25%
- Developed strong relationships with carriers and negotiated favorable rates to minimize transportation costs.
- Supported inventory control efforts by accurately tracking incoming shipments from suppliers and outgoing deliveries to customers.
- Contributed to a positive workplace culture through active participation in team meetings, collaborative projects, and ongoing professional development initiatives.
- Managed high-stress situations effectively by maintaining clear communication channels among team members during emergency responses or peak demand periods.
- Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations.
- Answered phone calls and responded to customer emails.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Enhance dispatch processes, reducing delivery times by measurable margins
- Collaborate with logistics to optimize dispatch, resulting in significant time savings
- Oversee dispatch coordination, achieving notable improvements in delivery speed
- Work with logistics to refine dispatch, leading to measurable enhancements in delivery times.
Education
Business Analytics Professional -
Coursera
10.2024
Data Analyst -
Merit America
07.2024
Business Intelligence Analyst -
Coursera
01.2024
Associates degree in computer science -
Piedmont Virginia Community College
Charlottesville, VA06.2019
Skills
Call center experience
Customer Focus
Complaint Handling
CRM Software
Customer Service
Problem-solving abilities
Active Listening
Microsoft Outlook
Documentation
Data Entry
Scheduling
Problem Resolution
Hobbies and Interests
I love to build gaming computers and game also. I also took up crocheting.
Personal Information
Age: 27
gaming
Gaming is not just a form of entertainment; it is a multifaceted cultural phenomenon that influences technology, social interaction, and even education. With continuous advancements in technology and evolving player preferences, the gaming industry is poised for ongoing growth and innovation.
Timeline
CSR
Revolution Counseling
08.2024 - Current
Billing Dispatch clerk
WCD
06.2024 - 08.2024
Collection Manager
Alorica
09.2021 - 10.2024
Data entry clerk
Data Works
06.2020 - Current
Business Analytics Professional -
Coursera
Data Analyst -
Merit America
Business Intelligence Analyst -
Coursera
Associates degree in computer science -
Piedmont Virginia Community College