Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Moore

Washington,MO

Summary

Dynamic marketing professional with a proven track record at KnowledgeLake, adept at enhancing brand visibility through innovative campaigns. Skilled in freight forwarding operations and accounts payable software, I excel in building relationships and driving sales growth. My strong analytical abilities and attention to detail have consistently improved operational efficiency and client satisfaction.

Professional in finance with experience in managing accounts and ensuring timely payments. Skilled in invoice processing, vendor management, and reconciliation. Strong focus on teamwork, flexibility, and achieving results in dynamic environment. Known for reliability and effective problem-solving in fast-paced settings.

Overview

19
19
years of professional experience

Work History

Marketing Coordinator

KnowledgeLake
01.2007 - 01.2012
  • Developed and executed marketing strategies to enhance brand visibility across multiple channels.
  • Coordinated cross-functional teams to ensure seamless execution of marketing campaigns and initiatives.
  • Analyzed market trends and consumer behavior to inform strategic planning and decision-making processes.
  • Managed social media platforms, creating engaging content to increase audience engagement and reach.
  • Handled all Marketing, advertising and promotional items, activities, and events.
  • Managed productivity of the marketing plans and Projects.
  • Established relationships with customers, suppliers and related supporting departments
  • Designed and hosted Webinars (5-300 Attendees)
  • Direct support for Regional sales teams, including marketing activities and sales tools.
  • Organized all Tradeshows in many States for up to over seven thousand attendees. Creating Sales Material for hand out, coordinating the booth design and delivery and insulation at all locations, organized demonstration of the software being used and prospect buyers.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Tracked and reported on marketing campaign responses.
  • Boosted sales by designing and executing creative email marketing campaigns.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.

Global Freight Forwarding Brokerage

C.H. Robinson
08.2013 - 03.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Facilitated customs clearance processes, ensuring compliance with regulations and reducing delays.
  • Analyzed import/export documentation for accuracy, mitigating risks of penalties or shipment holds.
  • Coordinated communication between clients, government agencies, and logistics providers to streamline operations.
  • Led negotiations with customs officials to resolve disputes and expedite cargo release processes effectively.
  • Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
  • Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
  • Identified and gathered commercial and international data, documents and rulings upon clients' requests.
  • Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
  • Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
  • Managed import documentation, guaranteeing accurate submissions to government agencies.
  • Calculated daily exchange rates and taxes due for goods and commodities.
  • Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
  • Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
  • Verified rejected cargo and advised on steps to take for avoiding repeat denial.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Insured cargo against loss, damage or pilferage.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Obtained necessary import and export licenses and permits for shipments.

Global Freight Forwarding Marine Cargo Insurance

C.H. Robinson
01.2016 - 03.2022
  • Negotiated favorable contracts with insurance providers, securing cost-effective coverage options for the organization.
  • Optimized insurance verification processes by implementing innovative strategies which expedited approvals and reduced errors.
  • Documented and inventoried freight, cargo, and material shipments of all types.
  • Assisted clients in navigating complex insurance policies, resulting in better understanding and utilization of coverage benefits.
  • Resolved insurance claim issues promptly, facilitating seamless coverage for Marine Cargo Plans.
  • Streamlined operations by coordinating with team members to execute effective loading and unloading procedures for cargo.
  • Ensured compliance with all regulatory requirements by staying up-to-date on changes in legislation affecting the insurance industry.
  • Ensured timely completion of necessary paperwork, including insurance claims processing.
  • Negotiated competitive rates for cargo insurance coverage that protected client interests while minimizing expenses.
  • Coordinated insurance authorizations, verifying coverage and obtaining necessary documentation for reimbursement purposes.
  • Provided training sessions for new employees on best practices in Marine Cargo insurance billing procedures and guidelines.
  • Managed a diverse portfolio of clients, ensuring personalized attention to their specific insurance needs.

Global Freight Forwarding Sales

C.H. Robinson
01.2018 - 01.2019
  • Managed customer inquiries, ensuring timely responses and high satisfaction levels.
  • Developed and maintained sales reports utilizing CRM systems for accurate data analysis.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Supported sales team members in achieving individual goals and targets.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Global Freight Forwarding Agent

C. H. Robinson
08.2013 - 07.2025
  • Developed strong client relationships through effective communication and problem-solving strategies.
  • Negotiated contracts to secure favorable terms and enhance service delivery.
  • Analyzed market trends to identify opportunities for business growth and client acquisition.
  • Collaborated with cross-functional teams to streamline operational processes and improve customer satisfaction.
  • Utilized CRM systems to manage client interactions, ensuring accurate records and timely follow-ups.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Facilitated training sessions for new agents, elevating overall team performance.
  • Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
  • Developed new business and managed new and existing clients.
  • Contributed to budget management by monitoring expenses related to freight costs, labor hours, and material handling equipment usage.
  • Managed relationships with transportation providers, ensuring optimal routing and timely deliveries while minimizing freight costs.
  • Enhanced shipping efficiency by streamlining freight processes and implementing time-saving strategies.
  • Improved operational efficiency by streamlining freight processes and reducing turnaround times.
  • Assisted in budgeting process by providing accurate forecasts of freight expenses based on historical trends and current market conditions.
  • Coordinated foreign filings for international patents, enabling clients to protect their inventions globally.
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Oversaw pre-alerts to determine if freight would arrive as expected.
  • Assisted with the development of company-wide freight policies and procedures, helping create a more organized and efficient workplace for all employees involved in the transportation process.
  • Increased global sales revenue by developing and implementing strategic sales plans and initiatives.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.

Accounts Payable Coordinator

C.H. Robinson
01.2022 - 07.2025
  • Processed vendor invoices accurately and efficiently, ensuring timely payments and adherence to company policies.
  • Reconciled discrepancies in financial records, enhancing accuracy and reliability of accounts payable data.
  • Collaborated with cross-functional teams to streamline invoice processing workflows, improving overall operational efficiency.
  • Implemented automated solutions for invoice management, reducing manual entry errors and expediting approval processes.
  • Developed comprehensive reports on accounts payable metrics, providing insights for strategic decision-making by management.
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
  • Processed check disbursements and reconciled related ledger.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Completed month-end closings with journal entries and reconciling accounts.
  • Reduced late payment fees through timely and accurate invoice management.
  • Tracked expenditures and prepared reports for records and management review.
  • Reduced manual data entry errors through implementation of automated invoice processing software.
  • Ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.
  • Improved supplier satisfaction with prompt query resolution and clear communication.
  • Achieved timely payment cycles, scheduling and executing payment runs according to supplier agreements.
  • Reduced late payment fees and maintained good credit standing by prioritizing invoices based on due dates.
  • Reduced processing errors, implementing double-check system for all outgoing payments.
  • Input financial data and produced reports using SharePoint.
  • Handled day-to-day accounting processes to drive financial accuracy.

Education

Deaf Interpreter - ASL Sign Language

Texas State University

Skills

  • Accounts payable software
  • Month-end closings
  • Data management
  • Bill auditing
  • Freight forwarding operations
  • Freight pricing
  • Freight payment processing
  • Freight claims handling
  • Freight documentation expertise
  • Freight coordination proficiency
  • Freight rate calculation
  • Freight invoice auditing
  • Ocean freight coordination
  • Freight brokerage
  • Freight tracking
  • Researching freight carrier costs
  • New Business development
  • Excellent Presentation skills
  • Proficient in Microsoft Office Suite, MS SharePoint, MS CRM, Filemaker, Exact Target, Contact Contact, hubspot, all Social Media sites for Marketing

Timeline

Accounts Payable Coordinator

C.H. Robinson
01.2022 - 07.2025

Global Freight Forwarding Sales

C.H. Robinson
01.2018 - 01.2019

Global Freight Forwarding Marine Cargo Insurance

C.H. Robinson
01.2016 - 03.2022

Global Freight Forwarding Brokerage

C.H. Robinson
08.2013 - 03.2018

Global Freight Forwarding Agent

C. H. Robinson
08.2013 - 07.2025

Marketing Coordinator

KnowledgeLake
01.2007 - 01.2012

Deaf Interpreter - ASL Sign Language

Texas State University

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April Moore