April Moore
Columbus,GA
Summary
Detail-oriented and compliance-focused professional with 18+ years of experience supporting regulated operational environments, document control, training development, LMS administration, and cross-functional communication. Proven success in maintaining audit-ready documentation, ensuring policy adherence, managing digital content systems, and supporting internal compliance programs. Skilled in Workday, SAP TEM, SharePoint, Articulate, Oracle, and Microsoft Office. Recognized for accuracy, confidentiality, continuous improvement mindset, and strong stakeholder support across corporate and manufacturing settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
EH&S Administrative Support Specialist
Pratt & Whitney
10.2023 - Current
- Support regulatory and internal compliance activities by managing confidential documents, records, and training content aligned with EHS standards.
- Create, update, and publish training modules using Articulate; manage revision and release cycle in Workday and SAP TEM LMS platforms.
- Draft SOPs, procedures, and internal guidance documentation; ensure proper formatting, version control, and retention.
- Maintain SharePoint sites, digital filing systems, and controlled documents ensuring accessibility, accuracy, and audit-readiness.
- Assist with audit preparation, evidence gathering, reporting, and corrective action tracking, support inspection logistics and data validation.
- Manage special projects, reporting, and compliance tracking with minimal oversight while maintaining strict confidentiality.
- Collaborated with department managers to establish customized training plans aligned with organizational goals, enhance employee skills and operational effectiveness.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives and actively monitoring certification status.
- Coordinated logistics for training events, to include scheduling facilities, resource planning, and managing participant registration and participation.
- Design training curriculum, facilitator guides, and learning plans proven to effectively close knowledge gaps.
Service Contract Analyst – Technical Department
Rheem Manufacturing
08.2018 - 02.2023
- Managed contract documentation lifecycle for Authorized Service Providers (ASPs), ensuring accurate records, compliance, and audit-ready documentation.
- Conducted documentation reviews, audits, and data validation to ensure compliance with internal and partner requirements.
- Facilitated meetings, prepared reports, dashboards, and corrective follow-up documentation for leadership decision-making.
- Performed complex claim adjudication with detailed research, documentation, and process reconciliation for high-visibility customer accounts.
- Trained new team members on workflow, documentation expectations, and compliance protocols.
- Led continuous improvement recommendations related to inefficiencies, data errors, and document workflows.
Consumer Service Associate
Blue Cross Blue Shield
06.2013 - 08.2018
- Interpreted benefit policies and documented case resolutions with accuracy and adherence to compliance standards.
- Researched and reported service trends to support operational improvement and customer experience initiatives.
- Provided detailed written communication in regulated healthcare environment requiring confidentiality and adherence to documentation policies.
Education
Bachelor of Arts - English
Tuskegee University
Tuskegee, ALSkills
- Workday
- SAP TEM
- SharePoint
- Oracle
- Articulate
- MS Office Suite
- Adobe Acrobat
- Teams
- Zoom
- Google Workspace
- Kofax
- Verbal communication
- File organization
- Inventory management
- Document management
- Confidential document control
Certification
- Certified OSHA30 2024
- Train the Trainer Training - 2025
Previous Employment
Horizons - Contract Analyst
Blue Cross Blue Shield of Georgia - Consumer Service Associate
Well Point Inc. - Customer Care Representative
Aflac - Accounting Reconciliation Specialist
Core Competencies
- Document & Revision Control | SOP & Policy Documentation
- Audit & Compliance Support (ISO, AS9100 environment experience)
- SharePoint Administration & Content Management
- Training Development, LMS Publishing & Record Management
- Corrective Action Support & Reporting
- EHS / Regulatory Administrative Support
- Cross-Functional Communication & Stakeholder Engagement
- Data Tracking, Reporting, and Presentation Preparation
- Microsoft Office | Articulate | Workday | SAP TEM | Oracle
Timeline
EH&S Administrative Support Specialist
Pratt & Whitney
10.2023 - Current
Service Contract Analyst – Technical Department
Rheem Manufacturing
08.2018 - 02.2023
Consumer Service Associate
Blue Cross Blue Shield
06.2013 - 08.2018
Bachelor of Arts - English
Tuskegee University