April Morales Hernandez
Immokalee,FL
Summary
Dynamic professional with a proven track record at Villarreal Harvesting, excelling in inventory accuracy and enhancing customer satisfaction. Skilled in using equipment for inventory management and demonstrating exceptional customer service and empathy. Achieved significant improvements in service quality, leveraging strong memory retention and teamwork to boost sales and resolve complaints efficiently.
Overview
8
8
years of professional experience
Work History
Barkeeper
Catrin Bar
09.2022 - Current
- Demonstrated adaptability during high volume periods, prioritizing tasks efficiently to maintain prompt service delivery.
- Contributed to a positive work environment with strong teamwork skills, assisting colleagues as needed during busy shifts.
- Participated in regular staff meetings to discuss customer feedback and collaborate on strategies for continuous service improvement.
- Collaborated with management to develop successful promotional events, attracting new clientele and boosting sales.
Inventory Control Specialist
Villarreal Harvesting
02.2022 - Current
- Used equipment like forklifts and pallet jacks to move inventory.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Service Manager
Tenampa Restaurant
06.2019 - 08.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Receptionist
Hernandez Harvesting
10.2016 - 01.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Education
Associates Degree - Counseling Psychology
Hodges University
Fort Myers, FLHigh School Diploma -
Immokalee High School
Immokalee, FL06.2006
Skills
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and sanitation
- Memory retention
- Customer Service
- Handling Difficult Customers
Languages
Spanish
Native or Bilingual
Timeline
Barkeeper
Catrin Bar
09.2022 - Current
Inventory Control Specialist
Villarreal Harvesting
02.2022 - Current
Service Manager
Tenampa Restaurant
06.2019 - 08.2022
Receptionist
Hernandez Harvesting
10.2016 - 01.2022
Associates Degree - Counseling Psychology
Hodges University
High School Diploma -
Immokalee High School
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