April Morgan
Johnson City,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Temp Worker Clerical
Mary.V.Jordan Multicultural Center-ETSU
01.2024 - Current
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Streamlined office operations for increased efficiency by implementing time-saving organizational techniques in various temporary positions.
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
Peer Support Specialist
Frontier Health
11.2023 - 01.2024
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided education on mental health topics and resources to clients.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
Front Desk Receptionist
American Job Center- ETSU
01.2022 - 06.2023
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
WIOA Career Specialist Assistant
American Job Center-ETSU
03.2022 - 06.2023
- Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures
- Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
- Provided coaching and mentoring to employees.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Collaborated with employers to identify job openings, matching qualified candidates with suitable positions.
- Enhanced client career development by providing personalized coaching and guidance.
Information Technology Specialist
American Job Center-ETSU
02.2022 - 06.2023
- Computer and information systems managers plan, coordinate, and direct computer-related activities in an organization as well as work with customer service greet and assist customer with resume assist, fax and scan, assist employers with needs along with assisting with community outreach events such as job fairs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Cashier Team Lead
Gabriel Brothers
03.2022 - 10.2022
- Retail sales workers help customers find products they want and process customers' payments.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Temp Worker Data Entry
Luttrell Temp Services
02.2020 - 11.2021
- Completed data entry of enrollments and case-management activities.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Completed daily logs for management review.
Library Assistant
Northeast State Tech Community
01.2014 - 12.2014
- Register patrons to permit them to borrow books, periodicals, and other library materials.
- Rented out study rooms to students
- Email faculty for book pickup
- Help students access computer
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Education
High School Diploma -
High School Diploma
Salem, VA06.2021
Applied Science - Special Education
Associate's Degree
Blountville, TN12.2015
Skills
- Knowledge of client-centered models of treatment and motivational styles of communication
- Knowledge of how to find and effectively use the information given by informational databases, clinic staff, and clinic supervisors
- Ability to read, analyze, interpret, and comprehend instructions (whether written or verbal), correspondence, professional journals, and technical procedures
- Ability to compose correspondence, document effectively, present information, and respond to questions in one-on-one and small group situations with clients, third parties, and TGC staff whether in person, on the telephone, or virtually (eg Zoom)
- Ability to respond effectively to sensitive inquiries, complaints, or situations
- Ability to collect data, draw valid conclusions, use sound judgment, and problem-solving
- Ability to establish and maintain an effective working relationship with TGC staff and external organizations
- Ability to operate standard office equipment and software packages (eg, Microsoft Office)
- Ability to listen to, and be responsive to supervision
- Ability to organize tasks and follow through on tasks assigned
Timeline
Temp Worker Clerical
Mary.V.Jordan Multicultural Center-ETSU
01.2024 - Current
Peer Support Specialist
Frontier Health
11.2023 - 01.2024
WIOA Career Specialist Assistant
American Job Center-ETSU
03.2022 - 06.2023
Cashier Team Lead
Gabriel Brothers
03.2022 - 10.2022
Information Technology Specialist
American Job Center-ETSU
02.2022 - 06.2023
Front Desk Receptionist
American Job Center- ETSU
01.2022 - 06.2023
Temp Worker Data Entry
Luttrell Temp Services
02.2020 - 11.2021
Library Assistant
Northeast State Tech Community
01.2014 - 12.2014
High School Diploma -
High School Diploma
Applied Science - Special Education
Associate's Degree
Similar Profiles
Christen ArmstrongChristen Armstrong
Setup Crew Member at ETSU Millennium CenterSetup Crew Member at ETSU Millennium Center
Tecla ChiuriTecla Chiuri
Classroom Teacher at ETSU Child Study CenterClassroom Teacher at ETSU Child Study Center
SARFO KOFISARFO KOFI
Tutor of Calculus, Statistics, and Probability at Center For Academic Achievement (CFAA), ETSU.Tutor of Calculus, Statistics, and Probability at Center For Academic Achievement (CFAA), ETSU.