April Morgan
Hinesville,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Escrow Support Assistant
Os National Title And Escrow Company
05.2021 - 06.2024
- Responsible for timely and accurate support of the escrow process including, but not limited to, ordering, tracking, receiving, reviewing, and inputting data related to payoffs, taxes, assessments, HOAs, water, sewer, and/or other items for the purchase and refinance of real estate.
- Participated in learning and development activities to expand knowledge base.
- Entered amounts, paid-through dates, and any/all data points required for the specified item
- Followed up with third parties for items not received by the due date
- Reordered items that have expired
- Searched the internet, review documents, and contact HOA management companies, Utility companies, and the Tax Commissioner’s Office
- Communicated with the Team Lead on any issues
- Other related duties as assigned or requested.
- Experience in working in a high-touch customer service environment.
Junior Underwriter
AmeriSave Mortgage Corporation
06.2020 - 05.2021
- Validated loan documents, ensuring precision in handling credit reports, applications, title policies, appraisals, and financial statements.
- Organized and prioritized tasks to streamline the loan underwriting process, meeting tight deadlines and facilitating smooth submission to the underwriting team.
- Collaborated with the underwriting team, utilizing credit analysis expertise to assess repayment probability and make sound decisions in compliance with guidelines.
- Promoted to Junior Underwriter within 90 days, showcasing adaptability and commitment to excellence in the mortgage industry.
Registered Behavior Technician
The Howard Center For Social Cognition And Communication
04.2019 - 06.2020
- Collected data and detailed notes on patient’s progress and difficulties during sessions through central reach.
- Coordinated referrals to appropriate treatment providers based on individual patient needs.
- Worked closely with patient’s family members to ensure patient thrived outside therapy sessions.
- Taught communication, social, self-help, and play skills through ABA principles.
- Built rapport and engaged clients effectively to provide support and intervention.
- Assessed risks, managed documentation, and provided resources and information as needed.
PROPERTY MANAGER
LIHTC, Fairway Management
10.2016 - 10.2017
- Developed and facilitated all new-hire orientations and onboarding training for 3 new employees.
- Reviewed contracts and rental documents to ensure proper grammar, spelling, punctuation, and format were utilized.
- Developed annual operating budgets and forecasts, and sales and marketing plans.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Headed Open House event for the opening of the new property in 2017.
ADMINISTRATIVE ASSISTANT
J&J Worldwide Service
02.2016 - 08.2016
- Interacted with 10+ vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering 5+ phones lines, routing calls and messages, and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Handled client correspondence and tracked records to foster office efficiency.
PROPERTY MANAGER
Konter Management
03.2015 - 11.2015
- Screened tenancy applicants, conducted background investigations, pulled credit reports and reviewed any past rental history.
- Maintained original leases and renewal documents in digital and hardcopy format for 206 units.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
LEASING SPECIALIST
Balfour Beatty Communities, LLC
08.2006 - 11.2014
- Managed new resident move-in process for military families to ensure smooth transitions into the community.
- Screened and approved qualified applicants in accordance with company policy, Fair Housing regulations and local laws.
- Performed general administrative tasks such as software data entry, filing, typing, and answering phones.
- Assisted with the Resident Satisfaction Event each year from 2007 to 2014.
- Awarded Star Award for Top Performance in Customer Service in 2007 and the Customer Service Award in 2008, 2009, 2010, 2011, 2012, 2013, and 2014.
Education
Master of Science - Psychology
Grand Canyon University
Bachelor of Arts - Psychology
Ashford University
Skills
- Administrative Support
- Data Entry
- Report Preparation
- Relationship Building
- Active Listening
- Adaptability and Flexibility
- Natural Environment Training
- Discrete Trial Training
- Applied Behavior Analysis
Certification
Salesforce Administrator-Credential ID 3920389
Timeline
Escrow Support Assistant
Os National Title And Escrow Company
05.2021 - 06.2024
Junior Underwriter
AmeriSave Mortgage Corporation
06.2020 - 05.2021
Registered Behavior Technician
The Howard Center For Social Cognition And Communication
04.2019 - 06.2020
PROPERTY MANAGER
LIHTC, Fairway Management
10.2016 - 10.2017
ADMINISTRATIVE ASSISTANT
J&J Worldwide Service
02.2016 - 08.2016
PROPERTY MANAGER
Konter Management
03.2015 - 11.2015
LEASING SPECIALIST
Balfour Beatty Communities, LLC
08.2006 - 11.2014
Master of Science - Psychology
Grand Canyon University
Bachelor of Arts - Psychology
Ashford University
Salesforce Administrator-Credential ID 3920389
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