April Morrice
Lebanon,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Project Specialist Sales Consultant
Home Depot Interiors
Salem, OR
09.2018 - 03.2020
- Developed team communications and information for Home Services Project Specialists meetings
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Identified prospect needs and developed appropriate responses along with information on suitable products and services
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Demonstrated products and specific features at customer homes and special events
- Researched potential clients and markets to prepare for appointments
- Used Salesforce to maintain company database with essential account and sales information
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Set up appointments with potential and current customers to promote new products and services
- Coached in store associates and demonstrated product use and maintenance
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences
Broker/Dispatcher
American Freight Inc
White City, OR
05.2016 - 08.2018
- Communicated with dispatchers, warehouses and customers regarding outgoing orders
- Managed discrepancy documentation for incoming shipments
- Submitted all delivery documentation in a timely manner
- Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials
- Established and maintained excellent customer relationships
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Gathered, logged and monitored all shipping data
- Reviewed and analyzed data from companies in non-competing industries to amass strategic insight
Spa Manager
Earthbound Beauty Day Spa
Newport, OR
09.2010 - 02.2016
- Completed and mailed bills, invoices and checks
- Assigned tasks to associates, staffed projects, and tracked progress as necessary
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Managed office supplies, vendors, organization and upkeep
- Planned and coordinated meeting and staff events
- Screened applicant resumes and coordinated both phone and in-person interviews
- Greeted numerous visitors, vendors and interview candidates
- Maximized efficiency through time management and staff supervision to boost productivity
- Recorded product sales into spa's weekly income report
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
Education
High School Diploma - undefined
Toledo High School
2002
Skills
- Project management specialist
- Excellent communication skills
- Database management
- Team building
- Invoice processing
- Filing and data archiving
- Strong client relations
- Shipping and receiving professional
- Credit card processing
- Accurate and detailed
- Flexible
- Multi-Line Phone Systems
- Appointment Scheduling
- Office administration
Timeline
Project Specialist Sales Consultant
Home Depot Interiors
09.2018 - 03.2020
Broker/Dispatcher
American Freight Inc
05.2016 - 08.2018
Spa Manager
Earthbound Beauty Day Spa
09.2010 - 02.2016
High School Diploma - undefined
Toledo High School
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