April Morrow
Greeley,CO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MANAGER
Hiroshi Teriyaki Grill
Greeley, CO
03.2022 - Current
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Placing truck orders
- Assisting in overall store cleanliness.
- Counting down the drawer and preparing the daily deposit
- Handling customer complaints when necessary
- Assist in new crew/manager training
- Monthly Inventory counts
Instacart Shopper
Instacart
Greeley, CO
11.2021 - 03.2022
- Suggested comparable products to replace out-of-stock items.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Asked store associates for help locating missing products.
- Provided exceptional customer service throughout the shopping experience.
- Completed shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
FIRST ASSISTANT MANAGER
Burger King
Greeley, CO
02.2018 - 11.2021
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock
- Received, inspected and verified food and kitchen inventory delivery before storage
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Inputting delivery involves
- Inputting transfers
- Assisted in training new managers and crew development
- Assisting in store cleanliness and organization standards
- Taking deposits to the bank and getting change orders
- Stepping into General Manager's role when she/he was on vacation
CO-MANAGER
Wendy's
Greeley, CO
09.2015 - 10.2017
- Assisted in carefully interviewing, selected, trained and supervised staff
- Assisted in new crew orientation
- Led and directed team members on effective methods, operations and procedures
- Correctly calculated inventory and ordered appropriate supplies
- Purchased adequate quantities of food, beverages, equipment and supplies
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Assisted in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Identified team weak points and implemented corrective actions to resolve concerns
- Writing crew schedules
- Training other managers on writing schedules
- Assisted in store cleanliness and organization
- Setting up weekly paperwork
- Stepping in for General Manager when she/he was on vacation
ASSISTANT MANAGER
Wendy's
Greeley, CO
08.2014 - 09.2015
- Assisted in carefully interviewing, selected, trained and supervised staff
- Assisted in new crew orientation
- Led and directed team members on effective methods, operations and procedures
- Correctly calculated inventory and ordered appropriate supplies
- Purchased adequate quantities of food, beverages, equipment and supplies
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Assisted in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Identified team weak points and implemented corrective actions to resolve concerns
- Writing crew schedules
- Training other managers on writing schedules
- Assisted in store cleanliness and organization
- Setting up weekly paperwork
- Stepping in for General Manager when she/he was on vacation
CREW
Wendy's
Greeley, CO
10.2009 - 08.2014
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Assist in prep and overall store cleanliness
- Trained new crew members
Education
High School Diploma - General Studies
Maxwell High School
Maxwell, NE05.2006
Skills
- Customer Service Optimization
- Team Leadership
- Clear Written and Verbal Skills
- Point of Sale Management
- Staff Development
- Schedule preparation
- Issue and Conflict Resolution
- Effective Time Management
- Food Service Management
- Productivity Performance
- Coaching and Mentoring
- Scheduling and Coordinating
Certification
- Food Handlers Certificate
- Allergens Certificate
- Servsafe Certificate
Timeline
MANAGER
Hiroshi Teriyaki Grill
03.2022 - Current
Instacart Shopper
Instacart
11.2021 - 03.2022
FIRST ASSISTANT MANAGER
Burger King
02.2018 - 11.2021
CO-MANAGER
Wendy's
09.2015 - 10.2017
ASSISTANT MANAGER
Wendy's
08.2014 - 09.2015
CREW
Wendy's
10.2009 - 08.2014
- Food Handlers Certificate
- Allergens Certificate
- Servsafe Certificate
High School Diploma - General Studies
Maxwell High School
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