April Morrow

• Managed front desk operations during overnight shifts to ensure guest satisfaction and efficient service.
• Processed nightly financial reports, reconciling discrepancies and ensuring accuracy in accounting records.
• Assisted guests with check-ins and check-outs, providing exceptional customer service and support.
• Monitored property security systems, responding to alarms and maintaining a safe environment for guests.

Trying to find my niche;

Online courses ( Addictions and Abuse Counselor)

Life, Health & Sickness Insurance Producer (exam was completed and passed in Sept 2025)

• Perform repetitive assembly tasks on production lines, following established work instructions and schematics.
• Inspect components and completed assemblies for defects, and conduct quality checks to ensure adherence to specifications.
• Operate and monitor manufacturing equipment and tools; report any malfunctions to maintenance or supervisors.
• Maintain accurate production records, including counts, times, and any deviations or scrap.

• Maintained cleanliness and organization of dining area, adhering to health and safety standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Analyzed customer feedback to refine scripts and improve call efficacy.
• Optimized calling schedules to maximize contact rates and minimize downtime.
• Answered calls, took messages, and transferred calls to correct individuals.
• Informed current and prospective customers of promotions and new or upgraded products.

• Typical tasks - Map current workflows and pinpoint bottlenecks Build automation scripts and bots
• Create test suites and automated test runs
• Set up monitoring and alerting for automated processes
• Maintain versioned code and runbooks