April Moulton

Performs work of considerable difficulty in case processing and legal clerical duties for Clerk of Superior Court. This is working/journey position that works under general supervision. Work assignments may be in one or more case-type areas including but not limited to front counter, distribution, child support, fines, restitution, and jury. Incumbent applies judgment to diversified subject matter, selecting appropriate guidelines, and applying general policies and procedures.

• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Performed routine data entry or document management.
• Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Maintained fiscal records and accounts.
• Informed customers by mail or telephone of additional steps needed to obtain licenses.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
• Researched information in municipal archives upon request of public officials or private citizens.
• Learned and adapted quickly to new technology and software applications

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Employee of the Month

• Cuts and engraves a variety of materials using hand and power tools i.e.: saws, C.N.C. Engravers, and other finishing tools as necessary. Uses computer programming and artistic skill to produce appropriate signage as needed
• Maintains appropriate inventory of materials and tools. Monitored and replenished display inventory and restructured according to available stock
• Worked with Principals, Teachers and Administration to understand needs and provide rapid and quality service
• Manufactured and Transported signs to school locations expeditiously
• Knowledge of and operation use of Legend Epilog computer-controlled Laser
• Maintenance, repair, cleaning and knowledge of all materials supported in use of the Epilog Laser
• Computer programs that I am proficient with in using the laser are: CorelDraw, Adobe Illustrator, Adobe Photoshop & Adobe Acrobat
• Operation and use of Roland VersaCAMM printer and cutter including manufacturer training for maintenance, cleaning, knowledge of supported material used directly associated for the equipment and use of VersaWorks computer software
• Responsible for all award plaques which includes Custodial School Awards. Responsible for layout and design of various types of vinyl and Orajet signs. Design and installation of various motivational sayings for all locations in Granite School District
• Design, manufacturing and distribution of banners throughout Granite School District. Including having good correspondence and rapport with Principals, Teachers, Office Professionals and P.T.A. Programs
• Knowledge and maintenance of Grommet Press
• Gathering and follow-up of information for the 30 Year Employee Award Recognition; including design and fabrication. Also, coordinating with other maintenance shops in getting necessary material to complete in timely fashion
• Estimates materials needed for specific work orders

• Directed all dispatching, routing and tracking of 5 fleet vehicles
• Maintained updated and detailed records of calls in physical and electronic database
• Responded to over numerous daily caller requests with information about assistance and timeframes
• Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions
• Increased area coverage by 80% through effective scheduling and detailed location monitoring
• Kept detailed track of all available field personnel and all in-progress and completed calls
• Directed investigations to verify and resolve customer or shipper complaints
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
• Increased customer satisfaction by resolving loading/ unloading issues

• Performed office-related support tasks and clerical functions, including answering phones, calculated items needed for lunch at each school daily
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Provided professional services and support in a dynamic work environment
• Resolved problems, improved operations and provided exceptional service