Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Moyer

Wichita

Summary

20+ years experience in customers service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills. Previous Titles: Project Manager, Technician, Intake Specialist, Front Office Clerk, Server & Bartender, Dispatcher.

Overview

15
15
years of professional experience

Work History

Coordinator, Manager, Mentor, Foster, Volunteer

Wichita Animal Action League
05.2019 - Current
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Balance cash drawer and complete bank deposit slip at close.



Intake Specialist

South Central Mental Health
01.2014 - 11.2019
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Collected, verified, recorded and processed client demographics, verified insurance coverage and payments, and referral information. Scheduled client with appropriate provider.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support. Communicated client needs effectively with associated state services.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Answered after hours crisis line and implemented services following strict guidelines.

Sentricon Management and Technician

Advance Pest Control
09.2009 - 11.2013


  • Completed all licensure required through employer. Continued education offered throughout employment.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources. Completed full property inspection and recorded proper documentation of required services for homeowner or realtor.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Navigated challenging properties, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
  • Utilized CAD application to document location of installed Sentricon stations and monitor active infestation and treatment provided.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Completed required monthly scheduled treatment documentation while on-site and returned paperwork to office for processing.
  • Developed customized treatment plans tailored to each client's specific needs, prioritizing long-term results over quick fixes.
  • Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols.

Education

Wichita State University
Wichita, KS

Skills

  • Accurate Data Entry
  • Best Practices Optimization
  • Service Excellence
  • Effective Decision-Making
  • Optimistic Mindset

Timeline

Coordinator, Manager, Mentor, Foster, Volunteer

Wichita Animal Action League
05.2019 - Current

Intake Specialist

South Central Mental Health
01.2014 - 11.2019

Sentricon Management and Technician

Advance Pest Control
09.2009 - 11.2013

Wichita State University

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April Moyer