Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Murray

Hephzibah,GA

Summary

Dynamic and results-driven professional with a proven track record at Walmart, excelling in process optimization and customer service. A motivated team player skilled in cross-functional coordination and attention to detail, consistently enhancing productivity and client satisfaction through innovative solutions and effective communication. Committed to achieving excellence in every endeavor.

Overview

12
12
years of professional experience

Work History

Modular Team Associate

Walmart
09.2021 - Current
  • Consistently met or exceeded performance goals, showcasing a commitment to excellence in executing assigned tasks.
  • Championed process optimization initiatives, employing Lean principles to minimize waste and maximize value creation for clients.
  • Streamlined processes for increased productivity through the adoption of modular methodologies.
  • Assisted in the development of standard operating procedures, ensuring consistency across all modular projects undertaken by the team.

Call Center Representative

Sitel
05.2020 - 06.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Salesperson

Waffel House
01.2016 - 05.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Team Member

McDonald's
04.2014 - 12.2015
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Internship Student

Augusta Technical College
06.2013 - 10.2013
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.

Education

Associate of Applied Science - Accounting

Augusta Technical College
Augusta, GA
05-2014

Skills

  • Innovation and creativity
  • Cross-functional coordination
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Dependable and reliable
  • Attention to detail
  • Motivated team player

Timeline

Modular Team Associate

Walmart
09.2021 - Current

Call Center Representative

Sitel
05.2020 - 06.2021

Salesperson

Waffel House
01.2016 - 05.2020

Team Member

McDonald's
04.2014 - 12.2015

Internship Student

Augusta Technical College
06.2013 - 10.2013

Associate of Applied Science - Accounting

Augusta Technical College

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