Summary
Overview
Work History
Education
Skills
Languages
Timeline
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APRIL MURRAY

Tampa

Summary

Dynamic professional with extensive experience at LazyDays RV, excelling in compliance verification and operational efficiency. Proven track record in enhancing workflow through effective communication and process documentation. Adept at data analysis and customer relationship management, ensuring timely resolutions and fostering strong client connections. Committed to driving results and optimizing project outcomes.

Overview

15
15
years of professional experience

Work History

WHOLESALE ACUQUISTIONS COORDINATOR

LAZYDAYS RV
Tampa
03.2020 - Current
  • Prepare documents for the purchase of wholesale units, answer any customer questions regarding the purchase of units, email documents to AR/AP, request payments, and mail out documents to and from over 18 different locations.
  • Work closely with buyers to ensure units are purchased within the timeframe.
  • Review customer issues, company processes, and all other operational areas to check for compliance.
  • Facilitated communication among departments to enhance workflow efficiency.
  • Coordinated project timelines and resources to support team objectives.
  • Developed process documentation to standardize operating procedures and best practices.
  • Assisted in budget tracking and resource allocation for various projects.
  • Maintained records and databases to ensure accuracy of information management.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Ensured compliance with company policies and procedures related to project management activities.

Compliance Analyst

RISC America
Tampa
01.2017 - 11.2019
  • Work to ensure all the business process outcomes are in harmony with the organization's strategic goals.
  • Manage the vetting process from beginning to end.
  • Manage a high volume of inbound and outbound calls.
  • Spearhead adjustments and changes that improve results, enhance profitability, and help the organization meet its business goals.
  • Work closely with Clients to ensure agents are compliant with required documentation.
  • Work with Lender's and Forwarding companies.
  • Work with Insurance Agencies to obtain a certificate of insurance for all of RISC clients.
  • Verify compliance for deliverables according to contract requirements.
  • Complete internal and external audits according to established procedures.
  • Review customer issues, company processes, and all other operational areas to check compliance.

Collections Account Manager

Empire Auto Sales
Bradenton
11.2015 - 01.2017
  • Assisted with all aspects of administrative management, directory maintenance, logistics, equipment inventory, and storage.
  • Managed the inventory of assets and supplies, sourced suppliers (vendors), and submitted invoices.
  • Coordinated between departments and operating units in resolving day-to-day administrative and operational problems.
  • Scheduled and coordinated meetings, interviews, events, and other similar activities.
  • Sent out and received mail and packages.
  • Managed customer accounts to ensure timely payments and resolve disputes.
  • Developed strategies to improve collection processes and enhance customer relations.
  • Communicated with clients via phone and email to follow up on overdue accounts.
  • Trained junior staff on best practices for collections and customer service techniques.
  • Maintained detailed records of communications and actions taken on accounts.
  • Resolved escalated issues by negotiating payment arrangements with customers effectively.
  • Negotiated repayment arrangements with customers to ensure timely payments were made.
  • Verified accuracy of customer information prior to initiating contact for collections.
  • Adhered to established policies regarding debt collection processes and procedures.

DATA SPECIALIST

Advance Data Solutions
Bradenton
03.2011 - 10.2015
  • Analyzed source documents such as canceled checks, sales reports, and invoices, then imported data into proprietary system by computer keyboard, tapes, disks, and scanners.
  • Compiled, sorted, and verified the accuracy of data before entering proprietary system.
  • Compared data with source documents and re-enter data in verification format to detect errors.
  • Stored completed documents in appropriate locations.
  • Located and corrected data entry errors and report to appropriate supervisor.
  • Selected materials needed to complete work assignments and kept accurate logs of activities and completed work.
  • Analyzed, compiled, and prepared reports and documents pertaining to personnel activities and audit findings.
  • Collected and analyzed data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.

Education

Highschool Diploma -

ALBION HIGH SCHOOL
Albion, NY
10.2001

CCPA - MEDICAL BILLING AND CODING

US CAREER INSTITUTE
Tampa, FL

Skills

  • Microsoft Office
  • Excel
  • Google Docs
  • Microsoft Word
  • Outlook 365
  • PowerPoint
  • Contract comply
  • Help Scout
  • Slack
  • Hangouts
  • Skype
  • Microsoft Teams
  • Quickbase
  • Customer Focus
  • Verbal Communication
  • Problem Solving
  • People Management
  • Auditor
  • Strong Communication Skills
  • Detail-Oriented
  • Business Intelligence
  • Document preparation
  • Compliance verification
  • Process documentation
  • Inventory management
  • Customer relationship management
  • Operational efficiency
  • Project coordination
  • Data analysis
  • Risk assessment
  • Effective communication
  • Problem solving
  • Medical billing
  • Conflict resolution
  • Work Planning and Prioritization
  • Customer service
  • Adaptability and flexibility
  • MS office
  • Scheduling and calendar management
  • Patient registration
  • Patient scheduling
  • Resource allocation
  • Multitasking and organization
  • Document management
  • Database management
  • Professional networking
  • Attention to detail
  • Problem-solving
  • Administrative oversight
  • Administrative leadership
  • Team oversight
  • Event coordination
  • Schedule coordination
  • Medical terminology
  • Discretion and confidentiality
  • Clear communication
  • Verbal and written communication
  • CRM software

Languages

Spanish
Native/ Bilingual

Timeline

WHOLESALE ACUQUISTIONS COORDINATOR

LAZYDAYS RV
03.2020 - Current

Compliance Analyst

RISC America
01.2017 - 11.2019

Collections Account Manager

Empire Auto Sales
11.2015 - 01.2017

DATA SPECIALIST

Advance Data Solutions
03.2011 - 10.2015

Highschool Diploma -

ALBION HIGH SCHOOL

CCPA - MEDICAL BILLING AND CODING

US CAREER INSTITUTE

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APRIL MURRAY