April M. Williams
Irving,TX
Summary
Administrative Support professional with over 27 years’ experience. Areas of expertise include: Billing/Invoicing and some accounting, document preparation, files maintenance, data entry, meeting coordination, training, testing and customer service/Sales support. Responsible, quick learner, adaptable, a team player, detail oriented with strong organizational, analytical, problem solving, exceptional communication and relationship skills.
Overview
27
27
years of professional experience
Work History
Billing Analyst/Finance
TAYLOR PUBLISHING COMPANY aka Balfour
04.1998 - Current
- Create correspondence, manage files and provide customer service
- Manage 1800 accounts worth over 14 million dollars
- 23 Sales Representatives
- Apply credits and debits
- Respond to 20+ telephone/email inquiries daily
- Support 10 staff
- Process and track invoices
- Calculate commissions
- Create and maintain Excel spreadsheets
- Write training documents
- Great at multitasking
- Established reputation for outstanding customer service and sales support
- Participate and contribute in productivity improvement meetings
- Promoted three positions from Data Entry Clerk to Contract Desk then to Billing Analyst/Finance within first year and a half of employment with present company
Education
Diploma -
Nashville High School
Nashville, ARSkills
- Microsoft Word
- Excel
- Internet Explorer
- Outlook
- Adobe
- Baan
- PTAS
- NETSUITE
- Clarion
- Knowledge Tree
Timeline
Billing Analyst/Finance
TAYLOR PUBLISHING COMPANY aka Balfour
04.1998 - Current
Diploma -
Nashville High School
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