April Myers
Omaha,NE
Summary
Trusted advisor to external and internal clients, talented senior resolution manager offering 21 years of related experience. Significant expertise in developing client relationships, navigating crucial conversations and utilizing resources to solve problems. Experience investigating claims, calculating financial impacts, and setting high dollar reserves while independently managing complex injuries and litigation issues. Highly efficient Claims Professional, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Associate
Sedgwick
01.2014
Underwriter
01.2012
Associate
Chartered Property Casualty
01.2010
Associate
01.2008
Senior Claims Law Associate
01.2007
Associate
Insurance Services
01.2006
Claims Manager
Sedgwick
03.2016 - Current
- Performance management, identify trends, perform advanced analytics, communicate effective strategy and develop training to meet goals
- Liaison between client and claims staff, advocating for client’s goals
- Communicated with staff, leaders and peers to coordinate successful collaboration with other departments
- Ensure best practices and client service instructions are followed by claims team for 15 Captives
- Knowledge of multi-jurisdictional requirements and regulations
- Roundtable complex claims to strategize plans of litigation, settlement, subrogation, while mitigating financial expenses
- Address contingency scenarios and escalate appropriately
- De-escalate and resolve customer issues in timely, professional manner by handling complaints and grievances using negotiating and problem-solving skills
- Educating external and internal clients on Sedgwick products & resources.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Cultivated interpersonal skills by building positive relationships with others
Claims Team Lead
WC
10.2005 - 03.2016
- Supervision and training 8 direct reports, 40 plus clients in 15 jurisdictions
- National jurisdictional expert for Federal Acts claims;
- USL&H, Defense Based Act and Jones Act
- Continuing education and Designation Coordinator Omaha
- Omaha Office Ambassador
- Direct oversight on high level exposures, roundtable claims to advance to closure, mitigating costs
- Maintain successful client relationships
- Maintained regulatory compliance in team file outcomes.
- Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
Claims Examiner
Sedgwick
08.2002 - 10.2005
- Managed all aspects of worker's compensation claims and allocation of million dollars in company reserves
- Ensured that medical treatment cost was paid timely and accurately based on jurisdictional requirements
- Knowledge of multi-jurisdictional requirements and regulations
- Responsible for managing claims to resolution (litigation, settlement, and compromised agreements) while reduced financial expenses
- Maintained near perfect quality, customer service and exceeded ratings on all performance aspects
Education
Bachelor of Arts - Finance
Grand View University
05.2000
Skills
- Active Listening
- Negotiation
- Organization and Time Management
- Critical thinking
- Self-motivated professional
- Conflict resolution
- Highly motivated
- Proficient in Microsoft Office
- Team Cooperation
- Performance Improvement
- Engaging with Diverse Customers
- Flexible and Adaptable
- Multitasking Abilities
- Performance Improvement
- Customer Relationship Management
- Engaging with Diverse Customers
- Complex Problem-Solving
- Performance Improvement
- Engaging with Diverse Customers
- Customer Service Orientation
- Complex Problem-Solving
Certification
Associate in Claims
Associate in Risk Management
SR Claims Law Associate
Associate in Management
Associate in General Insurance
Chartered Property Casualty Underwriter
Associate in ReInsurance
Timeline
Claims Manager
Sedgwick
03.2016 - Current
Associate
Sedgwick
01.2014
Underwriter
01.2012
Associate
Chartered Property Casualty
01.2010
Associate
01.2008
Senior Claims Law Associate
01.2007
Associate
Insurance Services
01.2006
Claims Team Lead
WC
10.2005 - 03.2016
Claims Examiner
Sedgwick
08.2002 - 10.2005
Bachelor of Arts - Finance
Grand View University
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