April Neal
Coloma,MI
Summary
Dynamic Home Health Care Manager at Ladd, Inc., skilled in care planning and client advocacy. Successfully enhanced people with mental illness's satisfaction through effective communication and streamlined scheduling. Proven ability to train staff and ensure compliance with HIPAA guidelines, fostering a safe and supportive environment for both occupants and caregivers.
Overview
15
15
years of professional experience
Work History
Home Health Care Manager
Ladd, Inc
06.2013 - Current
- Assisted in developing care plans tailored to individual patient needs.
- Supported daily operations by coordinating schedules for caregivers and patients.
- Learned to utilize electronic health record systems for accurate patient documentation.
- Collaborated with healthcare professionals to enhance patient care quality and safety.
- Monitored compliance with health regulations and company policies during home visits.
- Participated in training sessions to improve caregiving techniques and protocols.
- Fostered positive relationships with patients and families to ensure satisfaction with services.
- Resolved conflicts among staff members by mediating discussions and facilitating problem-solving strategies focused on achieving common goals.
- Safeguarded patient privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home healthcare setting.
- Managed daily household operations, ensuring smooth functioning and adherence to schedules.
- Developed and implemented systems for efficient inventory tracking and procurement of supplies.
- Streamlined communication between family members and staff, fostering a collaborative environment.
- Oversaw event planning and execution, creating memorable experiences tailored to family preferences.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Streamlined staff scheduling for increased efficiency, ensuring all shifts were adequately covered.
Primary Caregiver
Private Home
08.2010 - 03.2012
- Provided daily personal care and assistance to enhance patient comfort and well-being.
- Developed individualized care plans based on patient needs and preferences.
- Monitored health status, reporting changes to healthcare providers promptly.
- Trained new staff on caregiving best practices and safety protocols.
- Maintained clean, safe, and well-organized patient environment.
Education
High School Diploma -
Coloma High School
Coloma05.2000
Skills
- Care planning
- Client confidentiality
- Scheduling coordination
- Home care software
- Client advocacy
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Patient safety
- Verbal and written communication
- Decision-making
- Patient care assessment
- Certified in CPR/AED
- Relationship building
- Employee supervision
- Medication dispensing
- Team building
- HIPAA guidelines
- Self motivation
- CPR/AED
- Clinical staff management
- Professionalism
- Staff management
- Schedule management
- Quality assurance
- Drug inventory management
- Staff scheduling
- Performance evaluation
- Inventory and restocking
Timeline
Home Health Care Manager
Ladd, Inc
06.2013 - Current
Primary Caregiver
Private Home
08.2010 - 03.2012
High School Diploma -
Coloma High School
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