April Nerich
Kansas City,MO
Summary
Adept at orchestrating high-quality events for Conklin Company Inc., I enhanced attendee experiences and streamlined processes, showcasing my creativity and organizational skills. My problem-solving abilities and customer service excellence led to surpassing client expectations, fostering strong relationships, and contributing to team success through innovative solutions and efficient multitasking.
Overview
26
26
years of professional experience
Work History
Meeting and Event Administrator
Conklin Company Inc.
Kansas City, MO
05.2023 - 10.2024
- Enhanced attendee experience by seamlessly coordinating event logistics and managing on-site operations.
- Streamlined registration processes for improved efficiency and reduced wait times at events.
- Implemented creative solutions to address unforeseen challenges during events, ensuring a smooth execution for all parties involved.
- Exceeded client expectations by consistently delivering high-quality events that aligned with their vision and goals.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 3 team members and volunteers.
- Oversaw event registration process by collecting and tracking attendee information.
Loan Administrator
Apen Properties Group
Overland Park, KS
07.2020 - 05.2023
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
- Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
- Resolved complex issues related to loans, working closely with various departments to find effective solutions.
- Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
- Contributed to team success by proactively identifying areas for improvement in processes and procedures.
Project Coordinator
DST Systems Inc.
Kansas City, MO
12.1998 - 01.2014
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
- Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
- Resolved complex issues related to loans, working closely with various departments to find effective solutions.
- Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
- Contributed to team success by proactively identifying areas for improvement in processes and procedures.
Suitability Clerk
Maximus
Kansas City, MO
05.2019 - 07.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reviewed security paperwork with new associates, and processed their fingerprints to work for the Census.
Loan Officer Assistant
Guild Mortgage
Kansas City, MO
08.2017 - 05.2019
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Monitored key dates to obtain information by deadlines.
- Maintained up-to-date knowledge of lending regulations, ensuring all loan processes complied with federal and state laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Loan Officer
James B. Nutter
Kansas City, MO
08.2015 - 05.2017
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Enhanced customer satisfaction with personalized loan consultations, guiding clients through complex processes.
- Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
Education
B.A. Psychology - Psychology
University of Missouri- Kansas City
Kansas City, MO08.1998
Skills
- Creativity and Innovation
- Customer Service
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Organizational Skills
- Relationship Building
Timeline
Meeting and Event Administrator
Conklin Company Inc.
05.2023 - 10.2024
Loan Administrator
Apen Properties Group
07.2020 - 05.2023
Suitability Clerk
Maximus
05.2019 - 07.2020
Loan Officer Assistant
Guild Mortgage
08.2017 - 05.2019
Loan Officer
James B. Nutter
08.2015 - 05.2017
Project Coordinator
DST Systems Inc.
12.1998 - 01.2014
B.A. Psychology - Psychology
University of Missouri- Kansas City