April Nguyen
Atlanta,GA
Summary
Dedicated to enhancing department operations with an analytical and disciplined approach. Work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Gifted in evaluating risk and loss potential while developing information for new and renewal policies. Astute underwriter assistant with success in handling multi-million-dollar book of business and overachieving new business goals. History of being an effective team member with full understanding of underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.
Overview
8
8
years of professional experience
Work History
Assistant Underwriter
Old Republic Surety
02.2023 - Current
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Verified data integrity and accuracy.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Analyzed data to identify trends and predict future insurance needs.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
Carrier Sales Representative
Coyote Logistics LLC
06.2021 - 01.2023
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Researched potential clients and markets to prepare for appointments.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
- Set up appointments with potential and current customers to promote new products and services.
- Prepared pricing agreements and contracts to close sales.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Team Member/ Mobile Marketing
Red Bull North America, Inc.
10.2015 - 01.2017
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Arts - Economics
Georgia State University
Atlanta, GASkills
- Skilled in optimizing workflow efficiency, prioritizing tasks ad meeting deadlines without compromising quality
- Ability to handle high volume in fast-paced, deadline driven environment
- Demonstrated ability to work effectively between teams and maintaining positive dynamics
- Committed to fostering open dialogue, promoting understanding and achieving goals through effective communication
- Solutions oriented
- Data Analysis
- Financial Advisement
- Experience in customer service and customer care
- Managing Risk
- Business Development
- Proficient in Microsoft Office
- Experience in general administrative duties such as answering phones, operating fax machine and using printers and copiers
- Managing Risk
- Business Development
- Proficient in Microsoft Office
- Experience in general administrative duties such as answering the phone, operating a fax machine and using printers and copiers
Languages
Thai
Native or Bilingual
Vietnamese
Native or Bilingual
Korean
Professional Working
Chinese (Mandarin)
Elementary
Japanese
Elementary
German
Elementary
Timeline
Assistant Underwriter
Old Republic Surety
02.2023 - Current
Carrier Sales Representative
Coyote Logistics LLC
06.2021 - 01.2023
Team Member/ Mobile Marketing
Red Bull North America, Inc.
10.2015 - 01.2017
Bachelor of Arts - Economics
Georgia State University
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