Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

April Nichols

Burlington,NC

Summary

Assistant Housekeeping Manager with strong track record in leading cleaning teams to maintain exceptional cleanliness standards. Leadership and multitasking capabilities enhance operational efficiency and elevate guest satisfaction. Previous roles resulted in significant increases in team productivity and service quality.

Overview

10
10
years of professional experience

Work History

Assistant Housekeeping Manager

Drury Inn & Suites
Burlington, NC
11.2024 - Current
  • Oversaw daily housekeeping operations to uphold compliance with established standards.
  • Conducted regular performance reviews for staff to drive service quality improvements.
  • Implemented a system to track guestroom status, enhancing operational workflows.
  • Monitored inventory of cleaning supplies to ensure adequate stock levels.
  • Developed weekly staffing schedules based on occupancy forecasts for optimal performance
  • Addressed customer complaints promptly, maintaining high satisfaction ratings.

Front Desk Receptionist

Drury Inn & Suites
Burlington , NC
12.2018 - 11.2024
  • Delivered exceptional customer service by promptly addressing inquiries via phone and email.
  • Processed customer payments through various methods, including credit cards, checks, and money orders.
  • Greeted customers warmly, fostering a welcoming environment.
  • Handled sensitive information with strict confidentiality standards.

Assistan Paralegal

Donato Real Estate Law firm
Greensboro, NC
05.2015 - 07.2018
  • Provided administrative support such as answering phones or scheduling appointments.
  • Completed associated paperwork accurately and timely for each package shipped.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Southern High School
Graham NC

Skills

  • Staff management and performance review
  • Cleaning oversight and inventory management
  • Time scheduling and optimization
  • Customer relations and conflict resolution
  • Problem-solving skills and attention to detail
  • Organizational communication and effectiveness

Affiliations

Dedicated and fast-learning professional with a strong passion for serving the community and delivering standout customer experiences. Known for top-notch communication, teamwork, and goal-driven results. I approach every challenge with integrity, pride in my work, and a genuine enthusiasm for helping others—whether it’s in person or through uplifting messaging.

Timeline

Assistant Housekeeping Manager

Drury Inn & Suites
11.2024 - Current

Front Desk Receptionist

Drury Inn & Suites
12.2018 - 11.2024

Assistan Paralegal

Donato Real Estate Law firm
05.2015 - 07.2018

High School Diploma -

Southern High School

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