April Nicholson

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Handled cash register operations accurately, balancing drawers at the end of each shift.

Trained new associates in customer service protocols, enhancing team efficiency and consistency.

• Developed strong relationships with rural customers through consistent communication and exceptional service quality.
• Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
• Handled accurate cash payments for postage and incurred fees.
• Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
• Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
• Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
• Followed safety protocols and regulations while driving, upholding professional service reputation.
• Maintained records on customers with mail forwarding and change of address requests.
• Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
• Organized mail ahead of delivery runs for correct routing.
• Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
• Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.

• Enhanced inventory accuracy through consistent stock verification.
• Received product shipments and organized in stockroom storage area.
• Enhanced store organization by implementing effective storage solutions and space utilization techniques.
• Ordered goods from various vendors to maintain store merchandise levels.
• Maintained a safe working environment with strict adherence to safety protocols and guidelines.
• Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
• Monitored merchandise on shelves and in storage using inventory control system.
• Filled orders by gathering merchandise specified in requisitions.
• Used Software to check and count all product inventories.
• Facilitated audit processes by organizing comprehensive records for inventory management.
• Operated forklifts and hand trucks to restock department supply locations.
• Used Software to prepare purchase requisitions for replacement of stock.
• Implemented measures to prevent theft or loss in the workplace through increased security protocols, employee awareness programs, and routine inspections.
• Trained, coached and scheduled employees to improve store upkeep and operations.
• Managed store budgets effectively, monitoring expenses closely to ensure optimal resource allocation.
• Enhanced team spirit through collaboration and support.