April Nieto
Killeen,TX
Summary
Accomplished Senior Associate Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operational Manager
Lucky's Cafe
07.2024 - Current
- Assisted in store opening by hiring all front of house staff, helping set store up with all food arrivals and equipment arrivals.
- Assisted in mass orientation of 65 employees.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Senior Associate Manager
Cracker Barrel Old Country Store
10.2023 - 07.2024
- Acted as General Manager when general manager was away
- Conducted manager meetings on a weekly basis, keeping everyone informed with current sales trends, employee focuses, and operational focuses
- Assisted in writing monthly manager schedules
- Reviewed all food and supply orders before confirming orders
- Reviewed all hourly staff schedules before posting
- Helped in mentoring new managers
- Kept District Manager informed on any operational concerns
Associate Manager
Cracker Barrel Old Country Store
10.2020 - 10.2023
- Developed loyal and highly satisfied customer base through proactive management of 90+ employees
- Strengthened promotional strategies to drive customer engagement and boost sales
- Assessed job applications and made hiring decisions to bring in top candidates for key vacancies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Reduced corporate costs by high engagement and attention on all controllable variances (i.e. supply costs, food costs and labor)
Employee Training Coordinator
Cracker Barrel Old Country Store
09.2018 - 10.2020
- Oversaw onboarding and training process for all newly hired employees
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation
- Collaborated with general manager to create positive work environment and reduced turnover by 45%
- Evaluated success of training programs and recommended improvements to management to enhance new employee effectiveness
- Supported and trained all staff members to achieve and maintain top client satisfaction
Server/ Server Trainer
Cracker Barrel Old Country Store
10.2013 - 09.2018
- Generated repeat business through exceptional customer service
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Trained new team members on restaurant procedures, menu items and performance strategies
- Mentored and supported new servers to create strong workplace culture
Education
No Degree - Applied Psychology
McLennan Community College
Waco, TXSkills
- Management
- Onboarding
- Employee Training
- Employee Relations
- Food Safety
- Store Operations
Certification
- Texas Management Food Handler
- TABC
Timeline
Operational Manager
Lucky's Cafe
07.2024 - Current
Senior Associate Manager
Cracker Barrel Old Country Store
10.2023 - 07.2024
Associate Manager
Cracker Barrel Old Country Store
10.2020 - 10.2023
Employee Training Coordinator
Cracker Barrel Old Country Store
09.2018 - 10.2020
Server/ Server Trainer
Cracker Barrel Old Country Store
10.2013 - 09.2018
- Texas Management Food Handler
- TABC
No Degree - Applied Psychology
McLennan Community College
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