April Nix
Great Falls,MT
Summary
Passionate Substance Abuse Counselor Practicum candidate dedicated to improving the lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
21
21
years of professional experience
Work History
Treatment Assistant
Rocky Mountain Treatment Center
08.2021 - 09.2022
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Contributed to a positive therapeutic environment by maintaining clean and organized treatment spaces.
- Collaborated with clinical team to develop comprehensive treatment strategies for individual clients.
- Provided compassionate support to patients experiencing emotional distress during the recovery process.
- Enhanced patient comfort during sessions with empathetic communication and a supportive environment.
- Ensured accurate records of patients'' treatments, contributing to effective continuity of care.
- Supported patients throughout their rehabilitation journey, celebrating milestones and encouraging continued progress toward goals.
- Developed strong rapport with patients through consistent empathy and understanding during challenging moments.
- Monitored patient progress and reported changes to clinical professionals.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Improved patient outcomes by carefully monitoring and documenting treatment progress.
Administrative Assistant
Faith Cardwell Agency, Inc.
02.2018 - 06.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by scheduling appointments and organizing itinerary.
Treatment Assistant
Rocky Mountain Treatment Center
03.2012 - 05.2014
Domestic Violence Victim Advocate
The Mercy Home
07.2005 - 08.2006
- Connected clients with essential social services such as housing assistance, financial aid, and mental health counseling.
- Developed partnerships with other community organizations to expand available resources for domestic violence victims, enhancing their access to comprehensive support services.
- Enhanced victim safety by providing comprehensive support services and resources.
- Conducted thorough case assessments, ensuring the appropriate allocation of resources and referrals for each client.
- Maintained detailed case records, contributing to efficient case management processes and improved outcomes for clients.
- Assisted clients in obtaining protective orders, facilitating their access to crucial legal protections against abusers.
- Collaborated with law enforcement and legal professionals to ensure timely and effective advocacy for domestic violence victims.
- Provided crisis intervention services, reducing trauma symptoms among victims in immediate need.
- Offered emotional support to victims during court proceedings, providing a calming presence in high-stress situations.
- Developed individualized safety plans for clients, resulting in increased personal security and autonomy.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provided crisis counseling and intervention services to clients in emergency situations.
Emergency Services Dispatcher
City Of Great Falls
03.2002 - 07.2005
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Promoted a culture of teamwork within the dispatch center, fostering strong working relationships among colleagues.
- Coordinated multi-agency responses for large-scale disasters or incidents, facilitating effective communication among various departments.
- Mitigated potential risks by identifying critical incidents early and coordinating an appropriate response plan.
- Ensured timely assistance to callers in crisis by adhering to strict response time guidelines.
- Handled sensitive information discreetly while maintaining confidentiality in accordance with HIPAA regulations.
- Provided life-saving instructions to callers with medical emergencies while awaiting paramedic arrival.
- Enhanced emergency response times by effectively prioritizing and dispatching appropriate resources.
- Collaborated closely with law enforcement agencies, providing vital information for ongoing investigations.
- Reduced caller stress levels by maintaining a calm demeanor during high-pressure situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
No Degree - Psychology/Counseling
University of Great Falls (Now Providence)
Great Falls, MTAssociate of Arts - Substance Abuse & Addictions Counseling
Great Falls College MSU
Great Falls, MT05.2024
Skills
- Case Documentation
- Mental health awareness
- Substance Abuse Knowledge
- Professional boundaries
- Individualized Treatment Planning
- Self-care strategies
- Progress Monitoring
- Clinical Collaboration
- Direct Patient Care
- Treatment plan implementation
- Data Entry
- Office Administration
- Time Management
- Multi-tasking
Timeline
Treatment Assistant
Rocky Mountain Treatment Center
08.2021 - 09.2022
Administrative Assistant
Faith Cardwell Agency, Inc.
02.2018 - 06.2020
Treatment Assistant
Rocky Mountain Treatment Center
03.2012 - 05.2014
Domestic Violence Victim Advocate
The Mercy Home
07.2005 - 08.2006
Emergency Services Dispatcher
City Of Great Falls
03.2002 - 07.2005
No Degree - Psychology/Counseling
University of Great Falls (Now Providence)
Associate of Arts - Substance Abuse & Addictions Counseling
Great Falls College MSU