April Norman
Mount Pleasant
Summary
Dynamic Medical Assistant with a proven track record at Northeast Texas Oncologic and Reconstructive, skilled in patient scheduling and HIPAA compliance. Enhanced revenue collection rates through meticulous billing processes and established strong relationships with laboratories, ensuring timely lab results. Known for exceptional customer service and attention to detail in clinical documentation.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Northeast Texas Oncologic and Reconstructive
03.2014 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Supported office staff and operational requirements with administrative tasks.
- Proficient in Athena health, Availity, evicore, United healthcare portal, carelon, Humana provider portal, among others.
Activites Director
Heritage Park Village
10.2013 - 02.2014
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated supplies and requested purchases to meet activity plans.
- Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
- Engaged residents through events, small groups, and personal attention.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
Mental Health Technician
Paris Regional Medical Center
11.2011 - 10.2013
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Certified Medication Aide/CNA
York General Hearthstone
10.2007 - 09.2011
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
Education
Associate of Applied Science - Medical Assisting
College Of Healthcare Preofessions
Houston Texas05-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Data entry
- Electronic medical records
Certification
Billing and coding certification
Timeline
Medical Assistant
Northeast Texas Oncologic and Reconstructive
03.2014 - Current
Activites Director
Heritage Park Village
10.2013 - 02.2014
Mental Health Technician
Paris Regional Medical Center
11.2011 - 10.2013
Certified Medication Aide/CNA
York General Hearthstone
10.2007 - 09.2011
Associate of Applied Science - Medical Assisting
College Of Healthcare Preofessions
Similar Profiles
Tiffanie MerrillTiffanie Merrill
Medical Office Specialist at Health Care Associates – North Texas Oncologic & Complex SurgeryMedical Office Specialist at Health Care Associates – North Texas Oncologic & Complex Surgery
Jodi BuechlerJodi Buechler
Human Resources Administrative Assistant at Goodwill Industries of Northeast Texas & TrainingHuman Resources Administrative Assistant at Goodwill Industries of Northeast Texas & Training
Vincent BellattiVincent Bellatti
Nursing Student at Northeast Texas Community CollegeNursing Student at Northeast Texas Community College