April O’Daniel
Bessemer
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
25
25
years of professional experience
Work History
Manager
Dollar General
Bessemer
03.2024 - 03.2025
- Managed risk by developing and implementing effective risk management strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Streamlined communication channels, improving information flow and decision-making speed.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with industry regulations and company policies.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed business performance data and forecasted business results for upper management.
Wait Staff Member
Niffer's Place
Dadeville
02.2022 - 10.2023
- Implemented sanitary food handling, holding and service protocols.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Discussed dining menu information to aid in decision process for senior residents.
Cashier
Chevron
Tallassee
04.2021 - 06.2022
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Dollar General
Dadeville
11.2021 - 02.2022
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
Substitute Teacher
Spur staffing
Tallassee
04.2015 - 03.2020
- Addressed individual student needs and accommodated learning differences.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
Manager
Bruner construction
Tallassee
01.2000 - 05.2010
- Managed risk by developing and implementing effective risk management strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Tallassee High School
Tallassee, AL03-2004
Some College (No Degree) - Early Childhood Special Education
Grand Canyon University
Phoenix, AZSkills
- Risk management
- Customer service
- Team leadership
- Performance evaluation
Timeline
Manager
Dollar General
03.2024 - 03.2025
Wait Staff Member
Niffer's Place
02.2022 - 10.2023
Cashier
Dollar General
11.2021 - 02.2022
Cashier
Chevron
04.2021 - 06.2022
Substitute Teacher
Spur staffing
04.2015 - 03.2020
Manager
Bruner construction
01.2000 - 05.2010
High School Diploma -
Tallassee High School
Some College (No Degree) - Early Childhood Special Education
Grand Canyon University