April Oh
Portage,IN
Summary
Hardworking and reliable job seeker eager to secure an entry level position at Kohl's in Portage. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Caregiver
Assisting Seniors
02.2019 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Caregiver
Assisting Seniors
04.2017 - 06.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Customer Service Representative
Bass Pro Shops Call Center
09.2002 - 12.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Bass Pro Shops Call Center
04.1997 - 03.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Front Desk Agent
Holiday Inn Sunspree Resort
03.1994 - 09.1994
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Agent
Cliff House Inn On The Ocean
05.1993 - 11.1993
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Hostess
TGI Fridays
10.1991 - 05.1992
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Customer Service Associate
Lloyd's Dry Cleaners
03.1990 - 09.1991
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Checked in clothing paying special attention to detail for things in pockets and stains
Customer Service Associate
Preston Village Cleaners
01.1989 - 02.1990
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Checked in clothing paying special attention to details for things in pockets or stains
Education
University of North Texas
Denton, TXSkills
- Dependable and Responsible
- Calm and professional under pressure
- Problem-Solving Ability
- Written and Oral Communications
- Organizational Skills
- Customer Service
Timeline
Caregiver
Assisting Seniors
02.2019 - 06.2020
Caregiver
Assisting Seniors
04.2017 - 06.2018
Customer Service Representative
Bass Pro Shops Call Center
09.2002 - 12.2003
Customer Service Representative
Bass Pro Shops Call Center
04.1997 - 03.1998
Front Desk Agent
Holiday Inn Sunspree Resort
03.1994 - 09.1994
Front Desk Agent
Cliff House Inn On The Ocean
05.1993 - 11.1993
Hostess
TGI Fridays
10.1991 - 05.1992
Customer Service Associate
Lloyd's Dry Cleaners
03.1990 - 09.1991
Customer Service Associate
Preston Village Cleaners
01.1989 - 02.1990
University of North Texas