Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Oh

Portage,IN

Summary

Hardworking and reliable job seeker eager to secure an entry level position at Kohl's in Portage. Ready to help team achieve company goals.

Overview

31
31
years of professional experience

Work History

Caregiver

Assisting Seniors
02.2019 - 06.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Caregiver

Assisting Seniors
04.2017 - 06.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Customer Service Representative

Bass Pro Shops Call Center
09.2002 - 12.2003
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Bass Pro Shops Call Center
04.1997 - 03.1998
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Front Desk Agent

Holiday Inn Sunspree Resort
03.1994 - 09.1994
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Front Desk Agent

Cliff House Inn On The Ocean
05.1993 - 11.1993
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Hostess

TGI Fridays
10.1991 - 05.1992
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Customer Service Associate

Lloyd's Dry Cleaners
03.1990 - 09.1991
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Checked in clothing paying special attention to detail for things in pockets and stains

Customer Service Associate

Preston Village Cleaners
01.1989 - 02.1990
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Checked in clothing paying special attention to details for things in pockets or stains

Education

University of North Texas
Denton, TX

Skills

  • Dependable and Responsible
  • Calm and professional under pressure
  • Problem-Solving Ability
  • Written and Oral Communications
  • Organizational Skills
  • Customer Service

Timeline

Caregiver

Assisting Seniors
02.2019 - 06.2020

Caregiver

Assisting Seniors
04.2017 - 06.2018

Customer Service Representative

Bass Pro Shops Call Center
09.2002 - 12.2003

Customer Service Representative

Bass Pro Shops Call Center
04.1997 - 03.1998

Front Desk Agent

Holiday Inn Sunspree Resort
03.1994 - 09.1994

Front Desk Agent

Cliff House Inn On The Ocean
05.1993 - 11.1993

Hostess

TGI Fridays
10.1991 - 05.1992

Customer Service Associate

Lloyd's Dry Cleaners
03.1990 - 09.1991

Customer Service Associate

Preston Village Cleaners
01.1989 - 02.1990

University of North Texas
April Oh