Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
April Olivares

April Olivares

CCMA
205 Garland Cove Rd Fletcher,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and a team player.

Overview

22
22

Years in variety of professional experience

Work History

Teacher Assistant in P.E.P Special Needs

T.C. Roberson High School
11.2021 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Customer Service Manager

Ingles
09.2019 - 02.2023
  • Was my second job
  • Left because it was far from my house.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Teacher Assistant

Community Action Opportunities
06.2009 - 10.2021
  • I am a people person who loves to talk therefore, I work closely with the students in my class, other teaching educators such as: site director, teachers and other specialists
  • I have developed professional relationships with parents, teachers, directors and therapists
  • I am physically and verbally interactive with students throughout the day to keep them engaged in what the lead teacher is teaching them
  • I assist the lead teacher by helping with the lesson plan, implementing and setting out activities or other materials needed for the lesson, making sure the lesson plan focuses on the different learning styles in the classroom, and by creating and implementing developmentally-appropriate curriculum
  • I also, help in observing children for signs of illness, injury, emotional disturbance, learning disorders and speech problems
  • With two substitutes
  • The previous lead teacher had left
  • I taught 18 students from three years to five years old, and did lesson plans etc
  • Until we got a lead teacher
  • When the lead teacher started, I trained her the routines, paperwork etc
  • Of things that needed to be done daily weekly, bi-weekly and monthly
  • I taught the class until the lead teacher could teach, due to orientation and other mandatory meetings were done.

Pharmacy Technician

Walmart
03.2002 - 08.2009
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers
  • Counted, measured and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • My responsibilities included providing exceptional customer service by assisting patients with their prescriptions. This involved receiving and entering patient information, filling prescriptions, and ensuring accurate dispensing. My extensive knowledge in the healthcare field, encompassing medications and medical terminology, enabled me to provide informed guidance to patients. Additionally, I contributed to maintaining inventory levels by engaging in stocking tasks. My proficiency in operating the cash register facilitated efficient checkout processes for customers. Furthermore, I demonstrated versatility by rotating between various tasks, including filling prescriptions, receiving and entering new prescriptions, and organizing daily medication orders.

Education

Certified - Medical Assisting

Stepful
08.2024

Associate in Early Childhood -

Haywood Community College
05.2019

Skills

  • CPR & First Aid needs to be updated
  • Word Processing
  • Calm and patient
  • Conflict resolution techniques
  • Classroom management
  • Schedule creation and maintenance
  • Customer service manager
  • Bilingual in English/Spanish
  • Excellent customer service

Timeline

Teacher Assistant in P.E.P Special Needs

T.C. Roberson High School
11.2021 - Current

Customer Service Manager

Ingles
09.2019 - 02.2023

Teacher Assistant

Community Action Opportunities
06.2009 - 10.2021

Pharmacy Technician

Walmart
03.2002 - 08.2009

Certified - Medical Assisting

Stepful

Associate in Early Childhood -

Haywood Community College

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April OlivaresCCMA