Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

APRIL PAREDES

customer service
EL PASO,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

RESULTS-CX
05.2021 - 08.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Education

High School Diploma -

Lamar High School
Arlington, TX
01-2000

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Follow-up skills
  • Appointment Scheduling
  • Data Collection

Timeline

Customer Service Representative

RESULTS-CX
05.2021 - 08.2023

High School Diploma -

Lamar High School